Adding a new user with Header Based Authentication enabled creates a Local User
Article ID: 100032140
Updated On:
Cause
Any attempt to add a user from the System > User page in the User Interface forces entry of a password. This action changes the user account to a Local User and subsequently disables the Header Authentication.
Resolution
Workaround:
Add a user from the Case Home > Users page which does does not require a password. When the user is added in this location they remain an Enterprise User when Header based authentication is enabled.
Note: If the user has been created before the workaround, the database will have to be manually updated. Please contact support and a backline TSE will assist if database modification is required. Please be sure to have a node/system backup.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://www.Veritas.com
Add a user from the Case Home > Users page which does does not require a password. When the user is added in this location they remain an Enterprise User when Header based authentication is enabled.
Note: If the user has been created before the workaround, the database will have to be manually updated. Please contact support and a backline TSE will assist if database modification is required. Please be sure to have a node/system backup.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://www.Veritas.com
Issue/Introduction
Adding users from System > Users page with Header Based Authentication enabled causes the new users to become Local Users. New users should be added as Enterprise Users.
Additional Information
ETrack: 3694873
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