EVDominoExchangeMigration.exe crashes while converting items without Display Name (DN)

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Article ID: 100032189

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Updated On:

Description

Error Message

Event ID 1000:

Faulting application name: EVDominoExchangeMigration.exe, version: 11.0.1.3474, time stamp: 0x546cc434
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting application start time: 0x01d16342e1751ee4
Faulting application path: C:\Program Files(x86)\Enterprise Vault\EVDominoExchangeMigration.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 284f1308-cf36-11e5-92a9-00505698434a

The dtrace of 'EVDominoExchangeMigration.exe' contains:

(EVDominoExchangeMigration)    <46540>    EV:L    {CBaseDominoSaveset::GetEVDLItem} (Exit) Status: [Success]
(EVDominoExchangeMigration)    <46540>    EV:L    {CBaseDominoSaveset::GetMsgSender:#136} SenderType: [0]
(EVDominoExchangeMigration)    <46540>    EV:L    {CBaseDominoSaveset::GetEAandDN} (Entry)
(EVDominoExchangeMigration)    <46540>    EV:H    CBaseDominoSaveset::GetEAandDN Exception raised. hr=Unspecified error  (0x80004005)

Cause

The empty DN returned by the saveset at the time of the conversion causes an heap corruption resulting in intermittent crashes of the process.

Resolution

This issue has been addressed in the following releases:
 
Enterprise Vault 12.0.2 Release
https://www.veritas.com/docs/000108117

Enterprise Vault 12.1 Release
https://www.veritas.com/docs/000107766
 

Issue/Introduction

EVDominoExchangeMigration.exe crashes with Event ID 1000 during the conversion of items with empty Display Name (DN); executing an EVSVR DumpSaveset of the same items also causes evsvr.exe to crash with the Event ID 1000.

Additional Information

ETrack: 3873720
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