Error Message

Application event for ASP.NET:

Type : WarningDate : 31/03/2016Time : 11:22:50Event : 1309Source : ASP.NET 2.0.50727.0Category : Web EventUser : N/AComputer : EVSERVER01.testdomain.localDescription:Event code: 3005Event message: An unhandled exception has occurred.Event time: 3/31/2016 12:22:50 PMEvent time (UTC): 3/31/2016 10:22:50 AMEvent ID: afffc616eeab441888ed05098b1a6b19Event sequence: 50Event occurrence: 1Event detail code: 0Application information: Application domain: /LM/W3SVC/1/ROOT/EnterpriseVault/Search-3-131038931955318018 Trust level: Full Application Virtual Path: /EnterpriseVault/Search Application Path: C:\Program Files (x86)\Enterprise Vault\EVSearch\EVSearchClient\ Machine name: EVSERVER01Process information: Process ID: 20768 Process name: w3wp.exe Account name: NT AUTHORITY\SYSTEMException information: Exception type: NullReferenceException Exception message: Object reference not set to an instance of an object.Request information: Request URL: https://evsserver01.testdomain.local/EnterpriseVault/search/Export.aspx?date=1459419753897&sId=wfuqke55fltzus552s15t455 Request path: /EnterpriseVault/search/Export.aspx User host address: 192.168.1.5 User: TESTDOMAIN\vsa Is authenticated: True Authentication Type: Negotiate Thread account name: NT AUTHORITY\SYSTEMThread information: Thread ID: 10 Thread account name: NT AUTHORITY\SYSTEM Is impersonating: True Stack trace: at Symantec.EV.Search.Client.Host.Global.Application_EndRequest(Object sender, EventArgs e) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

DTrace of w3wp on the EV server:
 

(w3wp) <15888> EV-H {EVS} Exception: Object reference not set to an instance of an object. Info:Unhandled Exception in Enterprise Vault Search. || User: TESTDOMAIN\user1 || Diag: Type:System.NullReferenceException ST: at Symantec.EV.Search.Client.Host.Global.Application_EndRequest(Object sender, EventArgs e)| at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()| at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) Inner:None

This issue has been addressed in the following release:

Enterprise Vault 12
 
The following link contains information about Enterprise Vault 12
http://www.veritas.com/docs/000099905
 
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products

If the "Use HTTPS on SSL Port:" radio button on the General page of the Enterprise Vault Site Settings is selected then exports to PST, ZIP and NSF files do not succeed when EV Search is run from within Microsoft Outlook. Other symptoms to note are:

1. If EV Search is first opened using Internet Explorer, then any exports from EV Search within Outlook will succeed whilst the IE window remains open.
2. Exports from EV Search using an Internet Explorer window will succeed.

Without EV Search open via an IE window, the export operation from Outlook will open a new IE window as normal to download the file. However this IE window will stay in a connecting state for a long time before either prompting for credentials or displaying a "Page cannot be displayed" error. The ASP.NET event message shown in the Error Message section of this article will be logged in the Application event log of the EV server.