The export of an archive to PST may fail if a large number of PST's are created
Article ID: 100032254
Updated On:
Description
Error Message
Enterprise Vault event log message:
Log Name: Symantec Enterprise VaultSource: Enterprise VaultDate: 4/11/2016 9:50:42 AMEvent ID: 6596Task Category: Migrator ServerLevel: ErrorKeywords: ClassicUser: N/AComputer: EVSERVER01.TESTDOMAIN.LocalDescription:Unexpected MAPI error encounteredError: <0x80040119>Component: Outlook has exhausted all shared resources, please close all messaging applications and restart Outlook (example: Skype for Business).Reference: Outlook Data File
Dtrace:
(MigratorServer) <10908> EV~E Event ID: 6596 Unexpected MAPI error encountered | |Error: <0x80040119> |Component: Outlook has exhausted all shared resources, please close all messaging applications and restart Outlook (example: Skype for Business). |Reference: Outlook Data File |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3683&error=V-437-6596
Resolution
This issue has been addressed in the following release:
Enterprise Vault 12
The following link contains information about Enterprise Vault 12
Enterprise Vault Documentation 12
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
Issue/Introduction
When exporting archived items from an archive to PST files, the operation may fail if a large number of PST files are created by the export process. This issue is more likely to happen if the "Limit the size of individual destination PST files to:" option has been selected in the Export to PST File wizard.
An indication that the problem being experienced is the one described in this article can be found in both the Enterprise Vault event log and a Dtrace of MigratorServer. The MAPI error code logged in the event message and the dtrace (0x80040119) is not unique to this issue, however the "Component" string that is logged with this MAPI error code is a reliable indicator of the problem. Please see the Error Message section of this article for details on these errors.
