The export of an archive to PST may fail if a large number of PST's are created

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Article ID: 100032254

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Updated On:

Description

Error Message

Enterprise Vault event log message:

Log Name: Enterprise Vault Source: Enterprise Vault Date: 4/11/2016 9:50:42 AM Event ID: 6596 Task Category: Migrator Server Level: Error Keywords: Classic User: N/A Computer: EVSERVER01.TESTDOMAIN.LocalDescription:Unexpected MAPI error encountered Error: <0x80040119> Component: Outlook has exhausted all shared resources, please close all messaging applications and restart Outlook (example: Skype for Business). Reference: Outlook Data File

Dtrace:

(MigratorServer) <10908> EV~E Event ID: 6596 Unexpected MAPI error encountered | |Error:     <0x80040119> |Component: Outlook has exhausted all shared resources, please close all messaging applications and restart Outlook (example: Skype for Business). |Reference: Outlook Data File |

 

Resolution

This issue has been addressed in the following release:
 
Enterprise Vault 12
 
The following link contains information about Enterprise Vault 12
Enterprise Vault Documentation 12

Issue/Introduction

When exporting archived items from an archive to PST files, the operation may fail if a large number of PST files are created by the export process. This issue is more likely to happen if the "Limit the size of individual destination PST files to:" option has been selected in the Export to PST File wizard.

An indication that the problem being experienced is the one described in this article can be found in both the Enterprise Vault event log and a Dtrace of MigratorServer. The MAPI error code logged in the event message and the dtrace (0x80040119) is not unique to this issue, however the "Component" string that is logged with this MAPI error code is a reliable indicator of the problem. Please see the Error Message section of this article for details on these errors.