No items are archived from a mailbox with a folder that has a blank display name

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Article ID: 100032283

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Updated On:

Description

Error Message

The following events will be present in the Enterprise Vault event log:

Type :  Error
Event :  13360
Source :  Enterprise Vault
Category : Directory Service
User :  N/A
Computer : EVSERVER01.TESTDOMAIN.LOCAL
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [.\ADODataAccess.cpp, lines {1317,1319,1335,1353}, built Jul 10 17:51:36 2013]):
Description: 
An attempt was made to create a resource lock name with invalid values for ParentFolderVEID[16FE2550665442244815525C1FB2AA9BA1110000evserver01] and ContainerArchiveVEID[Not Supplied]

SQL Command:

CreateArchiveFolder

Additional Microsoft supplied information:

Source:       Microsoft OLE DB Provider for SQL Server
Number:       0x80040e14
SQL State:    42000
Native Error: 00050000
HRESULT  0x80040e14

V-437-13360


Type :  Error
Event :  6469
Source :  Enterprise Vault
Category : Storage Online
User :  N/A
Computer : EVSERVER01.TESTDOMAIN.LOCAL
Description:
An exception has occurred.
[Internal reference CArchiveAssister/CF/ce]
[
Details:
ContainerArchiveVEID: null
ParentFolderVEID: 1D11BF8827168D747B28B16A5F93410761110000evserver01
FolderName: Top of Information Store
FolderPath: 
]

V-437-6469

 

Resolution

Rename the mailbox folder for the affected user via Microsoft Outlook so that it no longer has a blank or single space character display name.  Once the folder has been renamed, the Archive Task should be process the mailbox successfully.

Issue/Introduction

If a mailbox has a folder with a blank display name or a single space character as its display name, then the Archive Task will be unable to archive any items from the mailbox.
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