User is unable to login using LDAP authentication when the user has multiple domain accounts in Active Directory that use the same sAMAccountName
Article ID: 100032296
Updated On:
Description
Error Message
"[#160005] Authentication failed: User id not found or password was incorrectly typed. Please contact your Clearwell administrator for assistance"
Cause
Log on credentials ask for the Username which translates to the Active Directory sAMAccountName attribute. When eDP requests authentication for the account, Active Directory responds back stating there are multiple accounts with the same sAMAccountName, so the user can not be authenticated.
Resolution
WORKAROUND:
Manually create the user account as a local user instead of LDAP authentication for any affected user.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://www.veritas.com
Manually create the user account as a local user instead of LDAP authentication for any affected user.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://www.veritas.com
Issue/Introduction
If a User has an account in two Domains under the same Forrest , they will be unable to log into eDP using LDAP authentication because Active Directory will report the existence of duplicate accounts.
Was this article helpful?
Yes
No
Powered by
