Unable to review child item if parent is not in the review folder
Article ID: 100032316
Updated On:
Description
Error Message
This document cannot be reviewed because it is not in the Review folder.
Resolution
1. When foldering the results of a search into a review folder, check the document families box in the Include section of the foldering diaglog. This will folder the parent email as well as all child items attached.
Figure 1
2. If foldering all child items is not desired, follow these steps:
a. In the review folder, select the Bring in Complete Family icon which is to the right of the greyed-out parent of the child item. All items in the family will appear.
Figure 2
Figure 3
b. Check the box next to the parent item and, under the Actions drop-down, proceed to folder the parent item only into that review folder.
Figure 4
c. A refresh of the review folder will be required to remove unwanted child items from view.
Figure 5
Veritas Technologies LLC has acknowledged that the abovementioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers. This issue is currently being considered by Veritas Technologies LLC to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Veritas Sales, please see https://www.enterprisevault.com/
Issue/Introduction
Under the original Consumption License model, it was required that documents be copied to a Review Folder for Text and Native review. Beginning in version 8.0, child items (attachments) to email parents could now be copied to a review folder separately. However, under a Consumption license, if the parent is not also copied to the review folder, a reviewer will be unable to review the item, depending upon the billing model selected in the processing setting for the case.
Under the Standard billing method, a child item is reviewable in text view, but not native view.
Under the LIHO (Low Input/High Output) billing method, a child item is not reviewable in either text or native views.
Note: The parent item appears in the review folder, but it is greyed-out as it is not marked as being in the review folder.
It cannot be reviewed, but content can be viewed in one of the detail views.
The parent item there to provide context for the child item(s).
Additional Information
ETrack: 3854209 JIRA: ESA-43047
