Connection Reset causes a false success during a SharePoint collection

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Article ID: 100032337

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Updated On:

Description

Error Message

<< icp-remoteicpjob@47023.log >>
WARN  [cms.sharepoint.SharePointConnector]
(pool-16-thread-1:) IOException:
java.net.SocketException: Connection reset

Cause

Communication between the SharePoint server and eDP server is severed for an extended period of time, forcing the collection to reset and start back up with the next batch, once communications have been re-established.  The remaining non-collected items in the batch affected during the communications failure may not have been collected.

Resolution

Workaround:

If a SharePoint collection is suspected of having a low document count, copy the existing collection and run it again.


Veritas has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in a major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 

Issue/Introduction

SharePoint collection is completed with a status of SUCCESS even though the expected document count is lower than expected.

Additional Information

ETrack: 3873766 JIRA: ESA-44261
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