EMC centera collection process may terminate with error Event 6621 when it encounter corrupt DVS file inside collection area folder.

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Article ID: 100032374

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Description

Error Message

Following lines can be seen in the d-trace of StorageFileWatch

EV:L {CSaveset2::ReadFile} (Entry)
EV:L {CSaveset2::Load} (Entry)
EV:M CSavesetPersist::Load File: C:\Centera\2014\08\20\14\201604291912757~201408201403500000~Z~40D297E0B85359E02D8EF933DD3DA211.DVS Mode:0
EV:L CSavesetPersist::ResetStorage LB: 0 Stg(LB): 0 Stg(doc): 0 File: (null)
EV:M {CCompressor::ReadPreamble:#946} CompressorType=[Unrecognised Type (53)]
EV:H {CSavesetPersist::UnpackSavesetBytes:#305} Decompression failed. Error:Unidentified data compressor [RP] |Context Info:hr= 0x80070057 Elapsed:0.00 (secs)
EV:H {CSaveset2::Load:#176} _com_error exception: [Saveset decompression failed.   Error:%1   Context:%2      (0xc0041aa7)]
EV:H {CSaveset2::Load} (Exit) Status: [Saveset decompression failed.   Error:%1   Context:%2      (0xc0041aa7)]
EV:H {CSaveset2::ReadFile:#725} _com_error exception: [Saveset decompression failed.   Error:%1   Context:%2      (0xc0041aa7)]
EV:H {CSaveset2::ReadFile} (Exit) Status: [Saveset decompression failed.   Error:%1   Context:%2      (0xc0041aa7)]
EV:M VSEMCC/RF - Error reading file C:\Centera\2014\08\20\14\201604291912757~201408201403500000~Z~40D297E0B85359E02D8EF933DD3DA211.DVS, throwing error 0xC0041AA7
EV~E  Event ID: 6621 An exception has occurred. |Type: COM Exception |Reference: The Centera collector has failed to read Saveset file [C:\Centera\2014\08\20\14\201604291912757~201408201403500000~Z~40D297E0B85359E02D8EF933DD3DA211.DVS]. |Reason: Saveset decompression failed.   Error:   Context:      (0xc0041aa7) |

Cause

This issue can occur if the .DVS file(s) location in the Centera Collections folder have become corrupt.

Resolution

If there is no backup of the DVS files, and it has been confirmed the files are corrupt, please contact support.

Issue/Introduction

Due to StorageFileWatch process termination, the Collection location for a Centera Partition may aquire a backlog of items.