Server Log being flooded with "File Not Found" Errors

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Article ID: 100032388

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Updated On:

Description

Error Message

2016-03-28 00:00:38,612 INFO  [esa.crawler.CrawlerConnection] (Crawler Receiver Thread:) -- connectInternal() FileNotFoundException --\\xx..xxx.xxx\pipe\EsaCrawlerAdmin_nsf_InPipe (The system cannot find the file specified)
2016-03-28 00:00:38,612 INFO  [esa.crawler.CrawlerConnection] (Crawler Receiver Thread:) -- connectInternal() FileNotFoundException --\\xx..xxx.xxx\pipe\EsaCrawlerAdmin_pst_InPipe (The system cannot find the file specified)

Cause

If the PST or NSF crawlers were not installed or are disabled, the server log will be flooded with information lines generated by the CrawlerConnection class files. This is due to the message being incorrectly classified as a INFO level log message instead of Debug.

Resolution

This behavior has be adjusted in eDP version 8.1.1 Hotfix 4. If you are unable to install the hotfix, the following steps are a workaround that can prevent the messages from being displayed by setting the CrawlerConnection logging level to WARN instead of INFO.
  1. Login as a user with System Management Access
  2. Go to System > Logs > Settings
  3. Click Add at the bottom of the page.
  4. Enter "log4j.category.com.teneo.esa.crawler.CrawlerConnection" for the module.
  5. Select WARN as the Log Level.
  6. Select Permanent as the duration.
  7. Click Save.
  8. At the top of the Log setting section select ALL from the dropdown.
  9. Verify your entry appears in the list as expected.
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned. Refer to the Hotfix link under Related Articles to obtain the hotfix needed to resolve the issue.

Issue/Introduction

After installing or upgrading to eDiscovery Platform (eDP) 8.1.1 the server log is flooded with a File Not Found information line.

Additional Information

ETrack: 3874618 SW Download: UPD203431
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