Event 41293: Enterprise Vault Indexing Service failed to start- configuration error.

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Article ID: 100032410

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Description

Error Message

Event ID: 41293 logged stating Configuration Error. BrowsingVelocity.aspx in Internet Explorer shows Exception from HRESULT: 0x800736B1.

Error Message:
Log Name: Application
Source: Enterprise Vault
Event ID: 41293
Task Category: Index Admin Service
Level: Error
Description:
Configuration Error

Log Name:      Application
Source:        SideBySide
Event ID:      33
Task Category: None
Activation context generation failed for "C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files\evindexing\04d4094a\d13ba3c7\assembly\dl3\d0abd325\00b90eeb_dcd7cd01\VivisimoNET.DLL". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

DTRACE Information:

(EVIndexAdminService)<628>EV-L{IndexingWCFProxy`1} TraceTimer [11163ms] Called SearchServiceGet
(EVIndexAdminService)<628>EV-H{IndexingWCFProxy`1} Exception: The content type text/html; charset=utf-8 of the response message does not match the content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be sure that the IsContentTypeSupported method is implemented properly. The first 1024 bytes of the response were: '||Configuration Error||||

Server Error in '/EVIndexing' Application.

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'. Info: Diag: Type:System.ServiceModel.ProtocolException ST:|Server stack trace: |at System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory factory, WebException responseException, ChannelBinding channelBinding)|at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)|at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)|at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)|at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)|at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)|at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)|Exception rethrown at [0]: |at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)|at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)|at Symantec.EnterpriseVault.Indexing.IndexingEngineService.VelocitySrvRef.VelocityPort.SearchServiceGet(SearchServiceGetRequest request)|at lambda_method(ExecutionScope , VelocityPort )|at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method, String server)|at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method)|at Symantec.EnterpriseVault.Indexing.Common.IndexingWCFProxy`1.Invoke[TResult](Expression`1 method) Inner:System.Net.WebException: The remote server returned an error: (500) Internal Server Error.|at System.Net.HttpWebRequest.GetResponse()|at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)


 

Cause

Corrupt or missing X64 Microsoft Visual C++ 2005 Service Pack 1 on Enterprise Vault Server.
 

Solution

Follow the steps to resolve this issue:
  1. Install the x64 Microsoft Visual C++ 2005 Service Pack 1
  2. Start the Indexing Service

Server Error in '/EVIndexing' Application.

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Cause

Corrupt or missing X64 Microsoft Visual C++ 2005 Service Pack 1 on Enterprise Vault Server.

Resolution

Follow the steps to resolve this issue:
  1. Install the x64 Microsoft Visual C++ 2005 Service Pack 1
  2. Start the Indexing Service

Issue/Introduction

Enterprise Vault (EV) Indexing Service fails to start.
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