SharePoint archiving task fails with error "Server was unable to process request, Some or all identity references could not be translated, error fetching permissions"

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Article ID: 100032444

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Updated On:

Description

Error from SharePoint Archiving task report:

*** Error ***      Server was unable to process request. ---> Some or all identity references could not be translated. Error fetching permissions

Error from Dtrace of EvSharePointArchiveTask process:

{SPSiteWalker.Walk} Exception: Server was unable to process request. ---> Some or all identity references could not be translated. Info: Diag: Type:System.Web.Services.Protocols.SoapException ST:   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)|   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)|   at KVS.EnterpriseVault.SharePointArchive.EVCustom.EVCustom.GetPermissions(String objectName, String objectType)|   at KVS.EnterpriseVault.SharePointArchive.DataObjects.SPPathObject.LoadPermissions()|   at KVS.EnterpriseVault.SharePointArchive.DataObjects.SPSite.LoadPermissions()|   at KVS.EnterpriseVault.SharePointArchive.Framework.SPSiteWalker.ProcessSite(SPSite site, String parentFolderVEID, SPArchiveFolderData& siteArchiveFolderData)|   at KVS.EnterpriseVault.SharePointArchive.Framework.SPSiteWalker.Walk() Inner:None





Workaround:
  1. Identify the users in the site collection security that do not have a corresponding Active Directory account.
  2. Manually remove them from the site collection security.

Resolution

This issue has been addressed in the following release:

Enterprise Vault 12.0.2 Release
http://www.veritas.com/docs/000108117

 

Issue/Introduction

The Enterprise Vault (EV) SharePoint archiving task fails to process the targeted site collection. This occurs if the site collection security consists of site administrator users which are missing in Active Directory.

Additional Information

ETrack: 3854633
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