Logs upload, but job fails with error: 'Upload completed with incomplete content'
Article ID: 100032457
Updated On:
Description
Error Message
ERROR: [#183000] parameter ESACASE(Select the case) : invalid choice : < Failing Case Name>. Choose one of < CaseName1> < CasemeName2>....Cause
Older versions of the eDP product allowed for case names to contain trailing spaces. Trailing spaces are not allowed in eDP versions V8.x and newer. Upgrading eDP from V7x to V8x or above, leaves the trailing space on the Case Name.
When the log upload begins to gather case information, the trailing space of a case name becomes an invalid parameter, causing the case information data not to be gathered.
When the log upload begins to gather case information, the trailing space of a case name becomes an invalid parameter, causing the case information data not to be gathered.
Resolution
Remove the trailing space from the failing Case Name.
1. Open the eDP GUI
2. Navigate All Cases
3. Locate the failing Case Name
4. Select the Edit action icon on the right side of the Case Name row.
5. Remove the trailing space and save.
1. Open the eDP GUI
2. Navigate All Cases
3. Locate the failing Case Name
4. Select the Edit action icon on the right side of the Case Name row.
5. Remove the trailing space and save.
Issue/Introduction
Log upload 'with System Information' does upload the logs, but ends the job in 'Failure'.
When uploading logs without system information, the job finishes in success.
When uploading logs without system information, the job finishes in success.
Additional Information
ETrack: 3878662
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