Unable to use EVSVR to re-queue failed items in storage queue from "Failed Items" Folder when in an Cluster. Error is "Failed to find a matching computer entry"

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Article ID: 100032712

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Updated On:

Description

Error Message

Example Environment
Microsoft Cluster

Cluster resource name :- EV1

Cluster node name EV1A and EV2A.
Note the use if EV1A which is the node name rather than the cluster name in this example.

1748    03:27:08.408     [8892]    (evsvr)    <15204>    EV:M    CVaultComputer::GetComputerIDs - Failed to find a matching computer entry [EV1A]

 

Resolution

This issue has been addressed in the following release:

Enterprise Vault 12.0.3 Release
http://www.veritas.com/docs/000115005

Workaround:

Edit ClusterCompMgmt.bat located in the EV installation directory to launch a command prompt window. I.E Just add cmd.exe to the end of the file and execute the file. Once launched then run EVSVR with "Repair operation: Requeue Storage Queue Failed Items operation". Remove the entry for CMD.exe from ClusterCompMgmt.bat.

Issue/Introduction

When in a cluster using EVSVR "Repair operation: Requeue Storage Queue Failed Items operation", will look up the Computer Name, and then compares this with entries in the ComputerEntry table (Directory Database). The request returns the node name and not the Cluster Name, which therefore means no entry is found in the ComputerEntry table and the repair fails.

Additional Information

ETrack: 3868020
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