Unable to use EVSVR to re-queue failed items in storage queue from "Failed Items" Folder when in an Cluster. Error is "Failed to find a matching computer entry"
Article ID: 100032712
Updated On:
Description
Error Message
Example Environment
Microsoft Cluster
Cluster resource name :- EV1
Cluster node name EV1A and EV2A.
Note the use if EV1A which is the node name rather than the cluster name in this example.
1748 03:27:08.408 [8892] (evsvr) <15204> EV:M CVaultComputer::GetComputerIDs - Failed to find a matching computer entry [EV1A]
Resolution
This issue has been addressed in the following release:
Enterprise Vault 12.0.3 Release
Refer Enterprise Vault Documentation.
Workaround:
Edit ClusterCompMgmt.bat located in the EV installation directory to launch a command prompt window. I.E Just add cmd.exe to the end of the file and execute the file. Once launched then run EVSVR with "Repair operation: Requeue Storage Queue Failed Items operation". Remove the entry for CMD.exe from ClusterCompMgmt.bat.
Issue/Introduction
When in a cluster using EVSVR "Repair operation: Requeue Storage Queue Failed Items operation", will look up the Computer Name, and then compares this with entries in the ComputerEntry table (Directory Database). The request returns the node name and not the Cluster Name, which therefore means no entry is found in the ComputerEntry table and the repair fails.
Additional Information
ETrack: 3868020
