Enterprise Vault for Exchange: Non-English Outlook 2016 might crash during its startup after the EV Add-In installation

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Article ID: 100032822

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Updated On:

Description

Error Message

Event ID 1000:Faulting application name: OUTLOOK.EXE, version : 16.0.6568.2025, time stamp : 0x56b4fba5Faulting module name: MSMAPI32.DLL, version : 0.0.0.0, time stamp : 0x56b4fa9aException code: 0xc0000409Fault offset: 0x0000178cFaulting process id: 0xb34Faulting application start time: 0x01d17b9a22d2cf0dFaulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXEFaulting module path: C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\XXXX\MSMAPI32.DLL
EV Client log contains the error:[H]: Log file created (level 1).[H]: Office Click To Run 32-bit detected: Forcing pre-load of MSMAPI32.DLL to prevent SearchProtocolHost crash that affects 32-bit Office 2016[H]: Attempting to pre-load: C:\Program Files\Microsoft Office\root\Office16\..\VFS\ProgramFilesCommonX86\System\MSMAPI\1033\MSMAPI32.DLL[H]: Could not pre-load MSMAPI32.DLL: SearchProtocolHost may crash with 32-bit Office 2016 as workaround could not be executed

 

Cause

The EV-Add in installation does not respect the proper Locale ID folder with Non-English Outlook 2016.

 

Resolution

This issue has been addressed in the following release:

Enterprise Vault 12.0.3 Release
https://www.veritas.com/support/en_US/article.000115005

Issue/Introduction

Non-English Outlook 2016 might crash with the Event ID 1000 during startup after the Enteprise Vault Add-In installation

Additional Information

ETrack: 3889148