Event ID 45084 may occur during the creation of the FPolicy on a NetApp C-Mode File System Archiving (FSA) target.

book

Article ID: 100032823

calendar_today

Updated On:

Description

Error Message

The following information can be found in a Dtrace of the EvNetAppCModePHSvr process on the EV server.

(EvNetAppCModePHSvr)    <52508>    EV:L    {CNetAppCModeFiler::Load:#2903} IPAddress EV :10.3.2.1,10.3.2.1|
(EvNetAppCModePHSvr)    <52508>    EV:L    {CNetAppCModeFiler::CreateFPolicy:#1009} Existing FPolicy configuration does not contain external engine hence creating fpolicy external engine.
(EvNetAppCModePHSvr)    <52508>    EV:L    {CNetAppCModeFiler::CreateFPolicyExtEng:#1251} NetAPP ONTAP API Err 13115.
(EvNetAppCModePHSvr)    <52508>    EV:L    {CNetAppCModeFiler::CreateFPolicyExtEng:#1261} NetAPP ONTAP API Errstr: Duplicate value specified for "primary-servers" element within "fpolicy-policy-external-engine-create": "10.3.2.1".
(EvNetAppCModePHSvr)    <52508>    EV:H    {CNetAppCModeFiler::CreateFPolicyExtEng:#1272} NetAppCmodeException occured. Error [4]
(EvNetAppCModePHSvr)    <52508>    EV~E    Event ID: 45084 The NetApp C-Mode placeholder server for vserver: 10.3.6.9 failed to configure FPolicy |

For more information on Dtrace please refer to the link in the Related articles section.

 

Cause

This issue is caused by duplicate entries in the C:\Windows\System32\Drivers\etc\hosts file on the EV server.  EV will see that two names are associated with the IP and both IP addresses will be added to the configuration of the FPolicy.

For instance, the file entries will look as follows: 

10.3.2.1               EV_ ALIAS_FQDN        EV_ALIAS_NETBIOS
10.3.2.1                EV_SERVERNAME_FQDN       EV_SERVERNAME_NETBIOS


Resolution

If there are DNS issues and a hosts file is required, then the entries should appear on one line in the C:\Windows\System32\Drivers\etc\hosts file. 

10.3.2.1        EV_ALIAS_FQDN      EV_ ALIAS_NETBIOS    EV_SERVERNAME_FQDN        EV_SERVERNAME_NETBIOSE

Example:

10.3.2.1        evserver01.ev.local       evserver01       serverEV01.ev.local     serverEV01 

This will allow the Dtrace to only show one entry for IPAddress EV and the FPolicy creation should not fail for a duplicate value. 

(EvNetAppCModePHSvr)    <52508>    EV:L    {CNetAppCModeFiler::Load:#2903} IPAddress EV :10.3.2.1|

Issue/Introduction

The FPolicy creation will fail as there are duplicate IP Addresses seen for the EV server. This will cause an error and the event 45084 will be returned in the Enterprise Vault (EV) Event Viewer log.
Powered by Wolken Software