EV searcher error "-1,073,741,502" or "1073741502" is generated when attempting to collect from Enterprise Vault (EV)
Article ID: 100032828
Updated On:
Description
Error Message
<< Job Status Log >>
07/27/2016 11:53:30 Search failed for index sever 1234567890ABCDEF1234567890ABCDEF12345000TESTSITE, ignoring for this run and moving ahead with rest of the index server results if any
07/27/2016 11:53:31 Collection job info: TaskRunID: 0.34.6.123 Task ID: 0.27.6.992 Message: Failed: com.teneo.esa.icp.collection.ev.EVCollectionException: [#422300] Unexpected error - Error searching for archives - check logs Type: FAIL User: 0.14.3.12:0.14.6.12 Date: Wed Jul 27 11:53:31 EDT 2016
<< Icp-remoteicpjob Log >>
ERROR [collection.ev.EVSearchParallelIterator] (pool-9-thread-2:) [#71000] Admin Services Error : [#422307] EV searcher error - -1,073,741,502 Searcher exited abruptly, check if the source account configured with the associated source is part of Local Administrators group - 422,307Cause
Resolution
Remove restrictions.
Note there are several ways to restrict user action. Below are three examples and resolutions of restrictions that cause the -1073741502 error:
Example 1: Local User Account Control (UAC) is enabled
Resolution:
Set the UAC level to 'Never notify'
Location:
Start > Run > msconfig > Tools > Change UAC Settings > Launch
Example 2: Registry entry enabling UAC
Examine the registry to determine if a Policy Object is forcing UAC
Computer\HKEY_LOCAL_MACHINE\Software|Microsoft\Windows\CurrentVersion\policies\system\
Name: EnableUA Value: 1 = enabled, 0 = disabled.
LOCATION:
Computer Configuration > Policies > Windows Settings > Security Settings > Local Policies > Security Options
Example settings for UAC disabled
User Account Control:
- Admin Approval Mode for the Built-in Administrator 'Not Defined'
- Allow UIAccess applications to prompt for elevation without using the secure desktop 'Not Defined'
- Behavior of the elevation prompt for administrators in Admin Approval Mode 'Elevate without prompting'
- Behavior of the elevation prompt for standard users 'Not Defined'
- Detect application installations and prompt for elevation 'Disabled'
- Only elevate executables that are signed and validated 'Not Defined'
- Only elevate UIAccess applications that are installed in secure locations 'Not Defined'
- Run all administrators in Admin Approval Mode 'Disabled'
- Switch to the secure desktop when prompting for elevation 'Not Defined'
- Virtualize file and registry write failures to per-user locations 'Not Defined'
NOTE: Reboot the eDP server after making changes.
Example 3: GPO restriction of Windows PowerShell execution
Resolution:
Edit the GPO being applied to the eDP server either set the 'Turn On Script Execution' to 'Not Configured' or 'Enabled > Allow all scripts'
Location:
Computer Configuration -> Administrative Templates-> Windows Components-> Windows PowerShell and configure the Turn On Script Execution setting->allow only signed script OR Disabled
Issue/Introduction
