Error Message

The following errors and scenarios apply to Enterprise Vault 11.0.1. 

Double-clicking a shortcut in Outlook produces the error below:




Double-clicking a message from within EV search will cause a new search window to open and not open the actual email chosen.  

Within EV Search, right-clicking and choosing the option of 'Open in new window' prompts for credentials and will open the email but is inconsistent. The 'Download' option will also fail.    

Additionally, a Client Trace will show the following:

22/08/2016 15:57:58.333[12472][H]: Unable to obtain content disposition from retrieved data: 12150
22/08/2016 15:57:58.333[12472][M]: CDownloadBytesImpl::FetchSavesetContent: Reading 235052 bytes​
22/08/2016 15:57:58.375[17796][L]: ~DesktopCommon::WriteAndOpenFile: 0x80070003

The following errors and scenarios apply to Enterprise Vault 12.0.0.1528

Double-clicking a shortcut in Outlook produces the error below: (similar to above but with an added HEX)


"Cannot download the archived item from"

Using the EV search client within Outlook and double-clicking a message produces the error below:




Using the EV search while on the EV server (ie, within the admin console) and double-clicking a message produces the error below:



Additionally, the Event below is logged:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          8/25/2016 1:43:41 PM
Event ID:      41521
Task Category: Enterprise Vault Search
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EV1A.evlab.local
Description:
Enterprise Vault Search cannot perform certain operations. Check that all Enterprise Vault services are running. 
V-437-41521

This is all caused by a setting in Internet Information Services (IIS) called HTTP Redirect.

1. Open the  Internet Information Services Manager
2. Expand Sites | Default Web Site 
3. Select the EnterpriseVault virtual directory
4. On the right pane, double-click on the HTTP Redirect app
5. Un-check the top box labeled: Redirect requests to this destination
Note: In Server 2012, this option is enabled by default but the URL field is empty
6. Click the Apply button in the top right hand pane under Actions
7. From command prompt, run an IISRESET
8. Test all functionality

Note: When running EV in a Microsoft Cluster, running an IIS reset will take the Indexing resource offline in a failed state.  Once the IIS reset is complete, online the Indexing Resource.
This may also affect EV in a VCS cluster.   

It has been found that opening Shortcuts in Outlook, Restoring Shortcuts, and using the Enterprise Vault (EV) Search feature will produce errors as seen below.

UMI: V-437-41521