Error Message

The following error is reported in the server log every 10 minutes:

2016-05-24 17:30:13,900 INFO [common.progress.ProgressLoggerImpl] (running-thpool.jobmanager.1.31556.1.5.3952.4078491804591194274:) CaseName:[Problem_Case] ERROR: Imaging Tagging Job Failed - [#80007] Unexpected exception encountered: Failed to find duplicate attachments for item id - 50988
2016-05-24 17:30:13,902 WARN [esa.jobmanager.JobManager] (exception-thpool.jobmanager.1.31556.1.5.3952.4078491804591194274:) job 1.5.3952.4078491804591194274 failed with exception com.teneo.esa.tag.TaggingException: [#80007] Unexpected exception encountered: Failed to find duplicate attachments for item id - 50988 at com.teneo.esa.tag.conditionaltag.ConditionalTagging.conditionalTag(ConditionalTagging.java:301) at com.teneo.esa.tag.conditionaltag.ConditionalTaggingJob.run(ConditionalTaggingJob.java:30) at com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:152) at com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:137) at com.teneo.esa.jobmanager.JobRunner.access$000(JobRunner.java:59) at com.teneo.esa.jobmanager.JobRunner$1.call(JobRunner.java:184) at com.teneo.esa.common.ThreadPool.Task.cwRun(Task.java:288) at com.teneo.esa.common.util.CWRunnableImpl.run(CWRunnableImpl.java:46) at com.teneo.esa.common.util.CWThread.run(CWThread.java:88) Caused by: java.lang.RuntimeException: Failed to find duplicate attachments for item id - 50988 at com.teneo.esa.tag.conditionaltag.DuplicatesFinderUsingLucene.findDuplicatesBitSetByItemID(DuplicatesFinderUsingLucene.java:70) at com.teneo.esa.tag.conditionaltag.ConditionalTagging.processAttachmentsWithDuplicates(ConditionalTagging.java:378) at com.teneo.esa.tag.conditionaltag.ConditionalTagging.conditionalTag(ConditionalTagging.java:216) ... 8 more

Notes

Enterprise Vault has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

This issue is currently under investigation by Enterprise Vault. Pending the outcome of the investigation, this issue may be resolved by way of a point fix or fix pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise Vault Sales representative or the Enterprise Vault Sales group to discuss these concerns. For information on how to contact Enterprise Vault Sales, please see https://supportenterprisevault.cloud.com/

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

There is currently no known workaround for this issue.

A Case has an Image Tagging job that keeps failing every 10 minutes.

ETrack: 3896404