Error Message

It is possible the following will be seen on the interface or in the server log at the time of rendering:
 [#10025] Message referred by a URN could not be retrieved.

Enterprise Vault has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
 
This issue is currently under investigation by Enterprise Vault. Pending the outcome of the investigation, this issue may be resolved by way of a point fix or fix pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise Vault Sales representative or the Enterprise Vault Sales group to discuss these concerns.  For information on how to contact Enterprise Vault Sales, please see
https://www.enterprisevault.com/.
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

eDiscovery Platform load file imports fail to render documents that have a trailing dot [.] on folder names despite having discovered successfully.

ETrack: 3830055 JIRA: ESA-46667