Error Message

Log Name: Veritas Enterprise Vault
Source: Enterprise Vault 
Event ID: 45089
Task Category: NetApp C-Mode File Placeholder Server
Level: Warning
Computer: evserver.local
Description:
The Filer: is not sending KEEP_ALIVE message. Recall operation for the file on the filer may fail. 
V-437-45089

A Dtrace of EvNetAppCModePHSvr on the EV server will show the following:

(EvNetAppCModePHSvr) <20288> EV:L {CheckDeviceConnectivity} (Entry)
(EvNetAppCModePHSvr) <20288> EV:M {CheckDeviceConnectivity:#1351} Check device connectivity.
(EvNetAppCModePHSvr) <20288> EV:L {ProcessNonResponsiveDevice} (Entry)
(EvNetAppCModePHSvr) <20288> EV:L {ProcessDevice} (Entry)
(EvNetAppCModePHSvr) <20288> EV~W Event ID: 45089 The Filer: is not sending KEEP_ALIVE message. Recall operation for the file on the filer may fail. 
(EvNetAppCModePHSvr) <20288> EV:L {ProcessDevice} (Exit)
(EvNetAppCModePHSvr) <20288> EV:L {ProcessNonResponsiveDevice} (Exit)
(EvNetAppCModePHSvr) <20288> EV:L {CheckDeviceConnectivity} (Exit)

The following are possible causes of the issue: 

• An unsupported version of NetApp ONTAP is running.  
• Network communication issues between the EV server and NetApp
• The Fpolicy on the NetApp may be disconnecting from the EV server 

1. Confirm the version of ONTAP running on the NetApp is supported with the version of EV.  This can be located in the Compatibility Guide which can be found here: Compatibility Guide
2. Confirm the EV server can communicate bi-directionally with the NetApp via the port configured on the NetApp C-Mode tab on File Servers > Properties.  
3. Confirm the Account and Password are correct on the NetApp C-Mode tab on File Servers > Properties.  This is important if the account password has been updated.  
4. Validate all configuration and security settings are in place on the NetApp