Enterprise Vault for Exchange: Outlook 2016 does not load the Enterprise Vault Add-in
Article ID: 100033008
Updated On:
Description
Error Message
The client log contains the following:03/08/2016 09:29:03.225[15404][L]: DesktopCommonUtil::OpenStoreOfType: 0x0
03/08/2016 09:29:03.226[15404][L]: ~DesktopCommonUtil::OpenStoreOfType: 0x80040111
03/08/2016 09:29:03.228[15404][L]: ~CDesktopUI::AddinStartup: 0x80040111
03/08/2016 09:29:03.228[15404][L]: ~CDesktopUI::OnOutlookApplicationStartup
03/08/2016 09:29:03.228[15404][H]: COutlookApplicationStartupEvent::Startup: Error (COM error): 0x80040111
...
03/08/2016 09:29:03.991[15404][L]: FUI: CDesktopUI::raw_GetCustomUI: 0x0
03/08/2016 09:29:03.991[15404][M]: FUI: Ribbon id requested:Microsoft.Outlook.Explorer
03/08/2016 09:29:03.991[15404][H]: FUI: Not loading UI as action map is empty. Is the user enabled?
03/08/2016 09:29:03.991[15404][L]: FUI: ~CDesktopUI::raw_GetCustomUI: 0x0
03/08/2016 09:29:04.139[15404][L]: COutlookExplorerActiveWindowEvents::Activate: 0x0Cause
McAfee Email scan is preventing the EV Add-in from opening the mailbox store to read the EV hidden message.
Resolution
The issue has been observed with McAfee Email Scan 8.8 (patch 6 and 7). If this is disabled, the Enterprise Vault Add-in is properly loaded.
Note: Some customers have noted that McAfee Email Scan 8.8 patch 8 does not adversely affect the Enterprise Vault Add-in.
Note: Some customers have noted that McAfee Email Scan 8.8 patch 8 does not adversely affect the Enterprise Vault Add-in.
Issue/Introduction
Outlook 2016 does not load the Enterprise Vault Add-in when McAfee Email 8.8 (patch 6 and 7) is installed.
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