Error Message

Select the option Display log to show the error message found in the Enterprise Vault directory ('EVInstall...log') log file. 

Log Example error:

MSIPath C:\Inovação\Veritas Enterprise Vault\Server\Packages\Veritas Enterprise Vault Cloud Storage Adapters.msi
Executing: "C:\Inovação\Veritas Enterprise Vault\Server\Packages\Veritas Enterprise Vault Cloud Storage Adapters.msi"
IsMsiInstalled: Begin :6E4957CA-288A-4FB1-86A6-2C9B42836CF6
IsMsiInstalled: Product Nor Detected.
IsMsiInstalled: Ended :6E4957CA-288A-4FB1-86A6-2C9B42836CF6
msiexec /i "C:\Inovação\Veritas Enterprise Vault\Server\Packages\Veritas Enterprise Vault Cloud Storage Adapters.msi" /qn REBOOT=R /l*+v "C:\Program Files (x86)\Enterprise Vault\Installation Logs\EVInstall.10-11-2016.15-49-57.log"
:=== Verbose logging started: 10/11/2016  15:52:13  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Windows\SysWOW64\msiexec.exe ===
=== Verbose logging started: 10/11/2016  15:52:13  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (04:D8) [15:52:13:150]: Resetting cached policy values
MSI (c) (04:D8) [15:52:13:150]: Machine policy value 'Debug' is 0
MSI (c) (04:D8) [15:52:13:150]: ******* RunEngine:

Special Characters are replaced for:

           ******* Product: C:\INOVAÞÒO\Veritas Enterprise Vault\Server\Packages\Veritas Enterprise Vault Cloud Storage Adapters.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (04:D8) [15:52:13:150]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (04:D8) [15:52:13:150]: Grabbed execution mutex.
MSI (c) (04:D8) [15:52:13:354]: Cloaking enabled.
MSI (c) (04:D8) [15:52:13:354]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (04:D8) [15:52:13:354]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C0:38) [15:52:13:369]: Running installation inside multi-package transaction C:\InovaþÒo\Veritas Enterprise Vault\Server\Packages\Veritas Enterprise Vault Cloud Storage Adapters.msi
MSI (s) (C0:38) [15:52:13:369]: Grabbed execution mutex.
MSI (s) (C0:C0) [15:52:13:385]: Resetting cached policy values
MSI (s) (C0:C0) [15:52:13:385]: Machine policy value 'Debug' is 0
MSI (s) (C0:C0) [15:52:13:385]: ******* RunEngine:
           ******* Product: C:\InovaþÒo\Veritas Enterprise Vault\Server\Packages\Veritas Enterprise Vault Cloud Storage Adapters.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (C0:C0) [15:52:13:385]: Note: 1: 2203 2: C:\InovaþÒo\Veritas Enterprise Vault\Server\Packages\Veritas Enterprise Vault Cloud Storage Adapters.msi 3: -2147287037 
MSI (s) (C0:C0) [15:52:13:385]: MainEngineThread is returning 3
MSI (s) (C0:38) [15:52:13:385]: User policy value 'DisableRollback' is 0
MSI (s) (C0:38) [15:52:13:385]: Machine policy value 'DisableRollback' is 0
MSI (s) (C0:38) [15:52:13:385]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C0:38) [15:52:13:385]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (C0:38) [15:52:13:385]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (C0:38) [15:52:13:385]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (04:D8) [15:52:13:400]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (04:D8) [15:52:13:400]: MainEngineThread is returning 3
=== Verbose logging stopped: 10/10/2016  15:52:13 ===

10-10-2016: 15:52:13: Enterprise Vault Cloud Storage Adapter Msi Return Code: 1619 
10-10-2016: 15:52:13: ERROR: Could not install Enterprise Vault Cloud Storage Adapter Msi
10-10-2016: 15:52:13: DialogShowError Begin
10-10-2016: 15:52:13: Small fonts