Building Blocks Failover (Update Service Locations) fails but no error is shown or recorded

book

Article ID: 100033131

calendar_today

Updated On:

Description

Error Message

A Dtrace of mmc will show the below, including the servername with the Enterprise Vault Admin Service offline. 

64023 11:58:22.150 [14256] (mmc) <1224> EV:H {VaultCoCreateInstanceEx} CLSID [{ 1X198ZCX-C1F8-49F2-9A7E-169X16F562X7 }] Server Name [ ev1.EV.LOCAL ] Used Server Name [120.19.13.11] Num of attempts [6] Total elapsed [3.082s] Result [Access is denied. (0x80070005)]

64024 11:58:22.150 [14256] (mmc) <1224> EV:H {CBuildingBlocks::CheckSmtpConfiguration} HRXEX fn trace : Error [0x80070005], [.\BuildingBlocks.cpp, lines (33){...,234,258,207,208,209,215,234,258,207,208,209,215}, built Mar 11 10:38:09 2016].

64025 1158:22.150 [14256] (mmc) <1224> EV:M UpdateServiceLocations() - _com_error thrown [0x80070005] [Access is denied. ]

64026 11:58:22.150 [14256] (mmc) <1224> EV:M UpdateServiceLocations: Leaving...

 

Cause

This occurs when the Enterprise Vault Admin Service is stopped on one or more of the Enterprise Vault Servers in the site.  The expectation for Update Service Locations is that all Enterprise Vault Services on all Servers are online (started) and any fail over destination servers match the Enterprise Vault Services of the source server, when using this utility.  The Enterprise Vault Server Cache must also be configured on the destination server as it should have been on the source server.

 

Resolution

Workaround

Option 1:
  • Check all Enterprise Vault Admin Services are started on each server in the site.
Option 2:
  • Use Dtrace of MMC to identify which server is not online (Admin Service started). Review Dtrace for the lines shown above.
Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.Veritas.com.

Issue/Introduction

In a building blocks environment if there is a need to run Update Service Locations, the process will fail when the Enterprise Vault Admin Service is stopped on at least one Enterprise Vault Server in the same site.

Update Service Location fails and exits without showing any error or information as to what in the process fails and what server that relates to.
Powered by Wolken Software