Enterprise Vault Domino Gateway Server hangs after having logged several semaphore timeouts

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Article ID: 100033193

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Description

Error Message

Semaphore timeouts for the nhttp process is seen from the Domino Console and in the Domino file semdebug.txt

ti="00320670-C1257F1B" sq="00000DB3" THREAD [0F10:000C-3528] WAITING FOR WRITE LOCK ON FRWSEM 0x3ABD  (@17EDC2F4)  (R=0,W=1,WRITER=0F10:4524,1STREADER=0000:0000) FOR 30000 ms
ti="00321228-C1257F1B" sq="00000DB7" THREAD [0F10:000C-3528] WAITING FOR WRITE LOCK ON FRWSEM 0x3ABD  (@17EDC2F4)  (R=0,W=1,WRITER=0F10:4524,1STREADER=0000:0000) FOR 30000 ms
ti="00321DE0-C1257F1B" sq="00000DC0" THREAD [0F10:000C-3528] WAITING FOR WRITE LOCK ON FRWSEM 0x3ABD  (@17EDC2F4)  (R=0,W=1,WRITER=0F10:4524,1STREADER=0000:0000) FOR 30000 ms
ti="00322998-C1257F1B" sq="00000DC3" THREAD [0F10:000C-3528] WAITING FOR WRITE LOCK ON FRWSEM 0x3ABD  (@17EDC2F4)  (R=0,W=1,WRITER=0F10:4524,1STREADER=0000:0000) FOR 30000 ms

 

A manually created Notes System Diagnostics (NSD) from the server having the issue you will see the following nHTTP thread if experiencing the same problem:
nHTTP Thread Causing Semaphore Timeouts

Note:  We read this from bottom to top.  Notice how our extension manager (nEVDominoEM) goes down the path of calling CoInitializeEx and then immediately CoUnintialize leading to RtlEnterCriticalSection.

Resolution

This issue has been addressed in the following release:
 
Enterprise Vault 12.1.2 Release
http://www.veritas.com/docs/000125196
 

Issue/Introduction

In rare circumstances Enterprise Vault Domino Gateway (EVDG) Server hangs after the nhttp process encounters several semaphore timeouts; when the EVDG Server hangs no retrieve operations are possible for EV Enabled users.

Additional Information

ETrack: 3897838