FSAUtility -t fails to restore files with "unspecified error"

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Article ID: 100033310

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Description

Error Message

Not all privileges or groups referenced are assigned to the caller.  (0x80070514)

Resolution

Reset the Vault Service Account (VSA) password in the Administration Console, and restart all Enterprise Vault (EV) services.

In order reset the password, perform the following steps:

1. Logon to the EV server as the VSA.

2. Open the Vault Admin Console (VAC).

3. On the Directory container, select Properties and click on the Service Account tab as shown below. (Figure 1)

Figure 1
 

4. Reset the password for the VSA

5. Click OK when the next window comes up.

6. Restart all EV services.

Issue/Introduction

FSAUtility -t operation fails to restore items, and when looking at the xml report the following error is seen "unspecified error".

Getting a Dtrace of FSAUtility shows the following errors when the GetClientIdentity function is called:(FSAUtility) <6872> EV:L {{CFolderPermSyncWrapper::GetClientIdentity} (Entry)(FSAUtility) <6872> EV:M CA : Com Exception HRESULT 0x80070514(FSAUtility) <6872> EV:H {CFolderPermSyncWrapper::GetClientIdentity} (Exit) Status: [Not all privileges or groups referenced are assigned to the caller. (0x80070514)](FSAUtility) <6872> EV-L {FileServerManagementStub.KVS.EnterpriseVault.FileServerArchive.IFileServerClientStub.RestoreFile} Exception: Not all privileges or groups referenced are assigned to the caller. (Exception from HRESULT: 0x80070514) Info: Diag:HRESULT: 80070514 Type:System.Runtime.InteropServices.COMException ST: at KVS.EnterpriseVault.Interop.FolderPermSyncWrapperClass.IFolderPermSyncWrapper_GetClientIdentity(String& pAuthStr, Int32& pCanid)| at KVS.EnterpriseVault.FileServerArchive.FileServerManagementStub.KVS.EnterpriseVault.FileServerArchive.IFileServerClientStub.RestoreFile(String archiveFolderVEID, String savesetId, String destination, String fileName, RetrievalMode mode, Boolean deleteFromVaultOnRestore, Int32 WaitForCompletion) Inner:None