In a legacy cluster, after restoring node backup on the worker node, cases on that worker node do not appear in the All Cases page
Article ID: 100033371
Updated On:
Description
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Cause
The case datastore locator lists the state of cases as "RECOVERABLE" instead of "VALID", so the cases do not appear on the All Cases page.
Resolution
The workaround is to individually restore the missing cases from case backups. Navigate to the All Processing tab > Backups and select a case that does not show up in the Cases list box, click Restore and select the target case home node and Start Restore.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise Vault Sales representative or the Enterprise Vault Sales group to discuss these concerns. For information on how to contact Enterprise Vault Sales, please see https://www.enterprisevault.com
Issue/Introduction
This issue occurs when the case on the restored worker node is not detected and the case does not appear in the UI.
Additional Information
JIRA: ESA-45830
