Event ID 6469 during PST Import

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Article ID: 100033440

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Updated On:

Description

Error Message

The following will be shown in a Dtrace of MigratorServer:

14582078 06:54:34.378 [12576] (MigratorServer) <13260> EV:L {CArchiveAssister::CreateFolder} (Entry) 
14582079 06:54:34.378 [12576] (MigratorServer) <13260> EV:H CArchiveAssister::CreateFolder (VaultStore Entry ID: 11936251A09FE3B41905BBBCEAEBEDBE51210000evault01.test.com, Relink Options: 2) 
14582081 06:54:34.378 [12576] (MigratorServer) <13260> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40] 
14582082 06:54:34.378 [12576] (MigratorServer) <13260> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine 
14582084 06:54:34.425 [12576] (MigratorServer) <13260> EV~E Event ID: 6469 An exception has occurred.| [Internal reference CArchiveAssister/CF/ce]|[|Details:|ContainerArchiveVEID: null|ParentFolderVEID: 1AF2EDCC5C5D2F84FBD0A7FCC5E86B9F31110000evault01.test.com|FolderName: |FolderPath: Imported_PSTs |] | 
14582085 06:54:34.425 [12576] (MigratorServer) <13260> EV:L {CArchiveAssister::CloseDatabase} (Entry) 
14582086 06:54:34.425 [12576] (MigratorServer) <13260> EV:L {CArchiveAssister::CloseDatabase} (Exit) 
14582087 06:54:34.425 [12576] (MigratorServer) <13260> EV:H {CArchiveAssister::CreateFolder} (Exit) Status: [Catastrophic failure (0x8000ffff)] 
14582088 06:54:34.425 [12576] (MigratorServer) <13260> EV:H {CMigrator::SetArchiveFolderVault} (Exit) Status: [Exception occurred. (0x80020009)] 
14582089 06:54:34.425 [12576] (MigratorServer) <13260> EV~E Event ID: 6469 An exception has occurred.| [Internal reference CMigrator/SAFV/ce] | 
14582090 06:54:34.425 [12576] (MigratorServer) <13260> EV:H {CMigrator::ProcessItem} (Exit) Status: [Catastrophic failure (0x8000ffff)] 
14582091 06:54:34.425 [12576] (MigratorServer) <13260> EV:H {CMigrator::ProcessChunkOfMessages} (Exit) Status: [Catastrophic failure (0x8000ffff)] 
14582092 06:54:34.425 [12576] (MigratorServer) <13260> EV:H {CMigrator::ProcessMessages} (Exit) Status: [Catastrophic failure (0x8000ffff)] 

 

Cause

This occurs when folders in the PST have a blank name.  This is indicated in the error above where it shows the following: FolderName: |

 

Resolution

To correct this, do the following:
  1.  Open the PST by mounting it in Outlook.
  2. Find the folder (or folders) that does not have a name and provide a name for it.
  3. Dismount the PST and close Outlook.
  4. Run the import again.

Issue/Introduction

The error below will be seen in the Enterprise Vault (EV) event logs and Dtrace during a failed PST Import.

Additional Information

UMI: V-437-6469