Error Message

The following error is seen in the Clearwell server.YYYY-MM-DD.log log file:

2017-02-16 08:50:57,993 ERROR [resource.cpu.RawStatCollector] ([TimedExecutor] pool-24-thread-2:) [#71000] Admin Services Error :
Unable to get - CPU Stats from WMI.

Followed shortly afterwards by this warning:

2017-02-16 08:50:58,008 WARN [admin.shell.Lifecycle] ([TimedExecutor] pool-24-thread-2:) [#72002] Delayed Shutdown (reason: CPU Stats from WMI not available.): Number of seconds to exit: 10
2017-02-16 08:50:58,008 WARN [resource.cpu.CpuMonitor] (pool-21-thread-1:) Unable to collect stats
java.io.IOException: no response

This issue occurs when there is no response from Windows WMI, so there will likely be an error reported in the Windows System Event Log, for example:

There is a problem with Windows Management Instrumentation (WMI).

Every 10 seconds Clearwell attempts to collect CPU information using Windows Management Instrumentation (WMI). If Clearwell fails to collect this information within 30 seconds, two further retries are attempted. If all three attempts time-out, Clearwell initiates a shutdown. 

Problems with WMI can often be corrected by rebuilding the WMI performance counters, as follows:

1. Open a command prompt with Administrative permissions.
2. Run the following command:
   lodctr /r