Indexing Service Synchronization logs Event ID 41369

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Article ID: 100033593

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Description

Error Message

Log Name: Symantec Enterprise Vault 
Source: Enterprise Vault 
Event ID: 41369 
Task Category: Index Admin Service 
Level: Warning 
Keywords: Classic 
Description: 
An error occured while synchronizing Indexing Engine metadata for Index volume 17D323BC8D59BA945BB06EC18334026A5_132498 [Archive EntryId: 17D323BC8D59BA945BB06EC18334026A51110000evsite]. 
Error Details: 
Unable to extract error information.

V-437-41369

A Dtrace of the EVIndexAdminService will show the following:

The first 1024 bytes of the response were: '| | <br><br>error (31 ms) - vivisimo_load|: Cannot open file [E:\Program Files (x86)\Enterprise Vault\EVIndexing\data\indexmetadata\repository.xml] for writing: [Access is denied.<br>]   (ID: FILE_OPEN_WRITE)<br><br>error (62 ms) - vivisimo_load|: Cannot open file [E:\Program Files (x86)\Enterprise Vault\EVIndexing\data\indexmetadata\repository.xml] for writing: [Access is denied.<br>]   (ID: FILE_OPEN_WRITE)<br><br>error (62 ms) - vivisimo_load|: Reference  node  cannot be resolved. No [application] node [api-soap] defined   (ID: XML_MACRO_REFERENCE)|

Issue/Introduction

After a restart of the Indexing Service, the Event shown below is logged in the Enterprise Vault Event Logs.
Note that the event is not immediate and could be delayed.

Additional Information

ETrack: 3903760 UMI: V-437-41369
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