Error Message

Type:        Error
Date:        1/30/2017
Time:        3:09:49 PM
Event:        29107
Source:        Enterprise Vault 
Category:    Storage Delete
User:        N/A
Computer:    EV1.local
Description:
Failed to retrieve item for classification during automatic expiry or user deletion.

Reason: The specified Saveset does not exist.     For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.0.0.0&build=12.0.1.1037&error=V-437-6828  (0xc0041aac)

Saveset Id: 201506114000422~200102061936080000~Z~30E44F01F593344FD3AC2E8D8237EBC1
Vault Id: 1B5DE03DA6EB7FD49960496769D97CD3C1110000EVSite
Index Sequence Number: 609
V-437-6828


Type:        Error
Date:        1/30/2017
Time:        3:09:51 PM
Event:        6605
Source:        Enterprise Vault 
Category:    Storage Delete
User:        N/A
Computer:    EV1.local
Description:
Failed to process all expired items in Vault.

The maximum allowed number of saveset errors has been exceeded while processing savesets for automatic expiry.  Enterprise Vault has abandoned expiry for this archive but will try again when automatic expiry reruns.     For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.0.0.0&build=12.0.1.1037&error=V-437-29108  (0xc00471b4)

Vault Name: Journal Archive 1
Vault Id: 1071013A8E875F643921E8547576982B71110000EVSite
V-437-6605

This issue arises when there are missing files in the vault store partitions.  This can include any one of the following file types: 

.DVS, .DVSCC, .DVSSP, .DVF, .CAB

The first step is to validate which of the above files are missing.

1.  To do this, run the EVSVR Dumpsaveset tool.  This is explained in the following article: 
http://www.veritas.com/docs/000040570

Note: Before running EVSVR, setup a Dtrace using the following steps: 

1.  From command prompt on the EV server, browse to the \program files\enterprise vault and type DTRACE 5000000 [enter]
 
2. Type the letter V, {enter}   
 
3. Scroll thru the list, and take note of the number next to the following:
 
EVSVR
StorageOnlineOpns
 
4. At the DT> prompt, type:  set 4 v  {enter}    (replace the number with the one you wrote down in step 3) repeat for each number
 
5. Type: log c:\DumpSaveset.txt   {enter}  (You can log this file to any location)
 
6. Run EVSVR as per Step 1 above. When it completes, at the  DT> prompt, type LOG and [Enter] twice to stop tracing
 
7. Zip the Dtrace file and EVSVR folder and open a support case for further assistance
 
 

During a Storage Expiry run, the following errors will occur in the Enterprise Vault (EV) event logs. Expiry will terminate when there are an excess amount of 29107 errors logged.

UMI: V-437-29107