Error Message

For each Domino user or group with which Custodian Manager fails to synchronize, the following Error event is recorded in the Veritas Enterprise Vault log:
 Source: Accelerator AD SynchronizerEvent ID: 34Task Category: NoneLevel: ErrorKeywords: ClassicDescription:APP AT - Customer ID: 5 - An error occured in ProfileSynchroniser::SynchroniseEmployeeProfile while retrieving properties. System.Exception: Domino User has invalid format ...

This issue arises because IBM Domino does not support LDAP searches for user or group names that contain double-byte characters.

Veritas has reported the issue to IBM (Etrack 3907294).

In IBM Domino, ensure that the user and group names contain supported characters only. The following article on the IBM website provides guidelines on how best to name the parts of an IBM Domino system:

https://www.ibm.com/support/knowledgecenter/en/SSKTMJ_9.0.1/admin/plan_dominonamingrequirements_c.html

In Discovery Accelerator, the Custodian Manager website lets you set up custodians and custodian groups by entering a few details and then populating the rest by synchronizing with an external source, such as Active Directory or a Domino LDAP directory. However, when synchronizing with a Domino LDAP directory, this facility may not work for users and groups whose names contain certain double-byte characters. In particular, accented characters like ǎ can cause the issue to arise.

This issue does not affect Active Directory synchronizations.

ETrack: 3907294