Event ID 6882 'Unable to complete retrieval request' 0x8004011b
Article ID: 100033809
Updated On:
Description
Error Message
Log Name: Enterprise Vault
Source: Enterprise Vault
Date: 3/22/2017 4:48:09 AM
Event ID: 6882
Task Category: Storage Online
Level: Error
Keywords: Classic
User: N/A
Computer: Ev1
Description:
Unable to complete retrieval request
Reason: <0x8004011b>
Vault: Test Archive
Vault Id: 1AF9E366F2C3B5947A1859E4A2F709F971110000ev01
Item Id: 201604039670382~201511062230440000~Z~5076D35669BFA52BF7F943FB124DCCD1
Reference: Vault/RI
Extended Item Info: 1AF9E366F2C3B5947A1859E4A2F709F971110000ev01+201604039670382~201511062230440000~Z~5076D35669BFA52BF7F943FB124DCCD1+0+6KCF8C96KMH3UeB8V30HGG731ORG41AFDC26KR04BCLLMRE6R0P6V+308379+154+42463.33263888888900000+2450+1204511++85052+4434+22395852+1+0+0+681
V-437-6882
A Dtrace during an EVSVR Dumpsaveset operation will show the following:
13545 10:24:09.291 [25784] (evsvr) <40808> EV:M {CMsgSess::OpenMsg:#80} Failed to open message: [0x8004011b]
13546 10:24:09.291 [25784] (evsvr) <40808> EV:H {CMAPISaveset::OpenSharedMessageOnIMsg} (Exit) Status: [<0x8004011b>]
13547 10:24:09.291 [25784] (evsvr) <40808> EV:L {CMAPISaveset::OpenSharedMessage} (Exit) Status: [Exception]
Cause
This occurs when emails have a large Recipient and/or Attachment list.
Resolution
As part of the EV best practices, the following two registry keys should be in place on all EV servers:
HKEY_CURRENT_USER\Software\Microsoft\Office\##.#\Outlook\Options\Mail
Dword: RecipientMax
Value: (hex) ffffffff
HKEY_CURRENT_USER\Software\Microsoft\Office\##.#\Outlook\Options\Mail
Dword: AttachmentMax
Value: (hex) ffffffff
Note: ##.# placeholder is 15.0 for Office 2013 and 16.0 for Office 2016 and later.
Run the EVSVR Dumpsaveset operation to verify the items are now retrievable.
For more information on how to run the EVSVR Dumpsaveset operation, see : Enterprise Vault Documentation
Issue/Introduction
The error below can be found in the Enterprise Vault (EV) event logs.
Additional Information
UMI: V-437-6882
