Event ID 6882 'Unable to complete retrieval request' 0x8004011b
Article ID: 100033809
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 3/22/2017 4:48:09 AM
Event ID: 6882
Task Category: Storage Online
Level: Error
Keywords: Classic
User: N/A
Computer: Ev1
Description:
Unable to complete retrieval request
Reason: <0x8004011b>
Vault: Test Archive
Vault Id: 1AF9E366F2C3B5947A1859E4A2F709F971110000ev01
Item Id: 201604039670382~201511062230440000~Z~5076D35669BFA52BF7F943FB124DCCD1
Reference: Vault/RI
Extended Item Info: 1AF9E366F2C3B5947A1859E4A2F709F971110000ev01+201604039670382~201511062230440000~Z~5076D35669BFA52BF7F943FB124DCCD1+0+6KCF8C96KMH3UeB8V30HGG731ORG41AFDC26KR04BCLLMRE6R0P6V+308379+154+42463.33263888888900000+2450+1204511++85052+4434+22395852+1+0+0+681
V-437-6882
A Dtrace during an EVSVR Dumpsaveset operation will show the following:
13545 10:24:09.291 [25784] (evsvr) <40808> EV:M {CMsgSess::OpenMsg:#80} Failed to open message: [0x8004011b]
13546 10:24:09.291 [25784] (evsvr) <40808> EV:H {CMAPISaveset::OpenSharedMessageOnIMsg} (Exit) Status: [<0x8004011b>]
13547 10:24:09.291 [25784] (evsvr) <40808> EV:L {CMAPISaveset::OpenSharedMessage} (Exit) Status: [Exception]
Cause
Resolution
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
Dword: RecipientMax
Value: (hex) ffffffff
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
Dword: AttachmentMax
Value: (hex) ffffffff
Run the EVSVR Dumpsaveset operation to verify the items are now retrievable.
For more information on how to run the EVSVR Dumpsaveset operation, see article: http://www.veritas.com/docs/000040570
Issue/Introduction
Additional Information
