Error Message

The following are log entries that may be observed for each of the examples in the 'Problem' section.

Example 1:
When attempting to browse to http://localhost/enterprisevault users are redirected to http://localhost/enterprisevault/search/shell.aspx the IIS logs may show the following:

2017-04-05 19:33:40 ::1 GET /enterprisevault/Search/Shell.aspx - 80 EV\vaultadmin ::1 Mozilla/5.0+(compatible;+MSIE+10.0;+Windows+NT+6.2;+WOW64;+Trident/6.0) http://localhost/enterprisevault/search/shell.aspx 200 0 0 853

2017-04-05 19:33:40 ::1 POST /enterprisevault/search/ClientDataService.svc/GetSearchResults - 80 EV\vaultadmin ::1 Mozilla/5.0+(compatible;+MSIE+10.0;+Windows+NT+6.2;+WOW64;+Trident/6.0) http://localhost/enterprisevault/search/shell.aspx 200 0 0 356

Example 2: 
When unable to download archived items from (EVS) IIS logs may show the following:

2017-04-05 19:40:32 ::1 GET /enterprisevault/download.asp VaultID=10BEA9EC44ED69F41A86949AF6D230B271110000ev-exch.EV.Local&SaveSetID=%233%241F5BD012CE035F84C8204394AFAE3295C1110000ev-exch.EV.Local&Format=NATIVE&AttachmentId=0&webapp=1 80 EV\vaultadmin ::1 Mozilla/5.0+(compatible;+MSIE+10.0;+Windows+NT+6.2;+WOW64;+Trident/6.0) http://localhost/enterprisevault/search/shell.aspx 302 0 0 0

2017-04-05 19:40:32 ::1 GET /enterprisevault/search/shell.aspx - 80 EV\vaultadmin ::1 Mozilla/5.0+(compatible;+MSIE+10.0;+Windows+NT+6.2;+WOW64;+Trident/6.0) http://localhost/enterprisevault/search/shell.aspx 200 0 0 218

2017-04-05 19:40:33 ::1 POST /enterprisevault/search/ClientDataService.svc/GetSearchResults - 80 EV\vaultadmin ::1 Mozilla/5.0+(compatible;+MSIE+10.0;+Windows+NT+6.2;+WOW64;+Trident/6.0) http://localhost/enterprisevault/search/shell.aspx 200 0 0 230

Example 3:
Attempts to retrieve archived items from Outlook result in shortcut content being presented and the following error:

There was an error loading this item -- some functionality may not be available.

The cause of this issue to due to a  wrong configuration in IIS. Where the default web site is configured to redirect to a particular page such as (http://localhost/enterprisevault/search/shell.aspx) anytime a status code 302 is detected. 

To resolve this issue perform the following steps:

1. Open up IIS manager on the (EV) server. 
2. Select the 'Default Web Site'. 
3. Open 'HTTP Reidrect' in the center pane. 
4. Clear the website listed under 'Redirect requests to this destination:'
5. Clear the check mark next to 'Only redirect requests to content in this directory (not subdirectories)'. 
6. Save the changes. 
7. Perform iisreset in an elevated command prompt to immediately apply settings

Unable to to download items from (EVS) or retrieve archived items from Outlook. There are various symptoms to this issue that when investigated relate to calls to IIS all being redirected to Shell.aspx and the intended function not being performed. The following are examples of behavior that may be witnessed.

Example 1:
Attempts to browse to http://localhost/enterprisevault should result in the web page being redirected to http://localhost/enterprisevault/search/home.aspx. However, the call is redirected elsewhere such as http://localhost/enterprisevault/search/shell.aspx.

Example 2:
Attempts to download archived items from (EVS) result in no items being downloaded and the https://localhost/enterprisevault/search/shell.aspx being presented to the end user.

Example 3:

Attempts to retrieve archived items from Outlook result in shortcut content being presented.