Deploying the Enterprise Vault reports fails with the "Reporting Service instance is not responding"

book

Article ID: 100033917

calendar_today

Updated On:

Description

Error Message

The immediate error shown after running the Enterprise Vault Reports Configuration: 

User-added image

When attempting to access the Report Manager Web application via the URL it states that the report server is not initialized:  

User-added image

Cause

SQL Reporting Services is failing to contact its Report Server database.

Resolution

If both errors are seen there is an issue with the SQL Reporting Services and needs to be resolved with Microsoft before proceeding.  Once the Report Manager URL can be accessed re-run the Enterprise Vault Reports Configuration to deploy the reports.  

Issue/Introduction

After running the Enterprise Vault Reporting Configuration it fails because the Report Manager URL can't be accessed successfully.