Error Message

Enterprise Vault Cannot open this item. Copy or move it to your mailbox and try again from there

This is a client-side issue in which an Outlook add-in is stopping MAPI requests from being sent by the client.  A client trace may show this:

06/04/2017 19:12:23.454[2956][L]: CDesktop::OpenStore: 0x0
06/04/2017 19:12:23.457[2956][L]: ~CDesktop::OpenStore: 0x8004011D
06/04/2017 19:12:23.457[2956][L]: CDesktop::get_Version
06/04/2017 19:12:23.458[2956][L]: ~CDesktop::get_Version
06/04/2017 19:12:23.458[2956][L]: CDesktop::OpenArchivedItem: 0x0
06/04/2017 19:12:23.469[2956][L]: DesktopCommonUtil::OpenStoreOfType: 0x0
06/04/2017 19:12:23.471[2956][L]: ~DesktopCommonUtil::OpenStoreOfType: 0x8004011D
06/04/2017 19:12:23.471[2956][L]: ~CDesktop::OpenArchivedItem: 0x8004011D

This MAPI hex code represents a failure to open a MAPI object.  In this situation, the MAPI object is an Enterprise Vault shortcut.

It has been found in multiple Enterprise Vault environments that the Outlook add-in "Microsoft Outlook Social Connector" has caused this issue.  Disabling that particular add-in has resolved it in each of those situations.



It is important to note that this is simply documented as a client-side issue caused by various Outlook add-ins, so further investigation may be required.

When opening shortcut in Outlook gets error "Enterprise Vault cannot open this item. Copy or move it to your mailbox and then try again from there."  This issue has only been observed in Enterprise Vault 11.0.1 environments using Outlook 2010, though other EV add-in versions may be affected.