Error Message

No error message is generated, however the spinning wheel is seen during the restore attempt on the search page.

Because the archive is on a different EV server the restore uses the outbound Messaging Queues, and the restore request is stuck in the DIRECT=OS:HostName\Private$\Enterprise Vault Storage Restore queue.

This issue could occur because the Messaging Service is listening on the Loopback IP address as seen in the following Microsoft article.

The problem could be verified by running the following in a command prompt window:

“netstat –ano | findstr 1801”

Note: Here 1801 is the port on which MSMQ service listens for any communication.

If the system is facing this problem , output resembles the following in first scenario:

TCP 127.0.0.1:1801 0.0.0.0:0 LISTENING xxxx

TCP [::1]:1801 [::]:0 LISTENING xxxx

If the above is verified then you can restart the Messaging Service so that it can acquire the correct IP Address and install the Microsoft Hotfix.

Copy to Mailbox from Enterprise Vault Search (EV) does not complete when the archive is located on a different EV server then the archiving task.