Outlook becomes unresponsive while selecting Enterprise Vault shortcut from Search folders

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Article ID: 100033947

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Updated On:

Description

Error Message

The following lines can be seen repeatedly in the client trace of Enterprise Vault outlook Add-in. For more information about client trace Refer

[L]: COutlookExplorersEvents::SubscribeToFolder: 0x0
[L]: CComAutoUnlock::CComAutoUnlock
[L]: CComAutoLock::CComAutoLock
[M]: Acquiring lock: 0x0000008533E286B8
[M]: Acquired lock: 0x0000008533E286B8
[L]: ~CComAutoLock::CComAutoLock
[M]: Released lock: 0x0000008533E286B8
[L]: ~CComAutoUnlock::~CComAutoUnlock
[L]: ~COutlookExplorersEvents::SubscribeToFolder: 0x0
[L]: MSO::FolderIterator::GetNextValue: 0x0
[L]: ~MSO::FolderIterator::FolderIterator

Workaround:

One of the following workaround can be implemented to avoid outlook hang. 
  • Set EV client trace logging to ‘Information’.
  • Run Outlook in cache mode.
  • Modify search criteria within Outlook search folders thus limiting the results under 10 K. 

Resolution

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com  

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here..

Issue/Introduction

Outlook unresponsiveness is observed under following conditions.
  • Outlook running in online mode.
  • EV Client trace logging is set to 'Maximum'.
  • Search folder contain EV shortcut OR combination of EV shortcut and normal emails.
Clicking on search folders renders Outlook unresponsive for 30secs to 1min when the number of items are ~25k. The duration may increase when the count of search results increase. During unresponsive state clicking anywhere inside Outlook window results in Outlook application crashing.

Additional Information

JIRA: SDIOCFT-251
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