EVSQ Files are not being processed. Events 6621 and 29061 occur
Article ID: 100033953
Updated On:
Description
Error Message
Event ID: 6621 An exception has occurred. |Type: Saveset validation failure |Reference: Validate saveset upon insertion |Reason: Error processing saveset ****** (0xc0041923) ******
Event ID: 29061 A problem was encountered while trying to process a saveset in the storage queue. The saveset will be requeued and one more attempt will be made to process it later. | |Details: Error processing saveset _1 (0xc0041923)|Storage Queue Location: D:\EVStorageQueue|Storage Queue Batch File: S:\EVStorageQueue\EVStorageQueue_1E1A4F591B7110E43A22C12312407EFED1210000VAULT_20170420083100_00133.EVSQ|Transaction Id: 104CECF25D0DBE15033070BFF1CF8191|Vault Store Entry Id: 2Z5D4F591C1110E43A22C12312407EFED1210000VAULT|
V-437-6621
V-437-29061
Cause
The mail items were corrupted prior to ingestion into Enterprise Vault. The root cause is the original message class has become IPM.Document.Outlook.File.msg.14.
Resolution
Due to the corruption of these items, Enterprise Vault is unable to ingest them. If these items are not being moved to the EV Storage Queue Failed Items folder, the following registry key will force this to occur as the items will no longer be retried.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault Storage
REG_SZ: InsertQueuedItemNonRecoverableErrors
Value (HEX): 0xc0041923
It is not possible to use the EVSVR Retry Failed Items feature for these items as the same issue will occur.
If a further review of the failed items is required, please contact Veritas Support.
Issue/Introduction
