Error Message

Exception handling failure: Unable to handle exception: 'PresentationTierExceptionHandler'

Additional errors that may be seen in the Accelerator Client Log (\Users\\AppData\Local\Symantec Corporation\Enterprise Vault Accelerators\Discovery_Client or Compliance_Client\Logs\CustomTraceFile.log)

[ACD] <7424> View original: Diag.LogEx - OnViewOriginalItem
EXCEPTION:
KVS.Accelerator.Common.DominoLibrariesNotPresentException: Enterprise Vault libraries or Microsoft Visual C++ libraries required for retrieving Domino items not found. Original item cannot be stored or viewed
   at KVS.Accelerator.Common.DominoStarter.CheckDominoEnvironment()
   at Accelerator.Client.Review.NativeDownloadManager.DownloadOriginal(Int32 proxyID, ItemIDType itemIDType, Int64 itemID, Int32 attachmentID)
   at Accelerator.Client.Review.NativeDownloadManager.ViewOriginalThread(Object context)

ACD] <1180> View original: Diag.LogEx - OnViewOriginalItem
EXCEPTION:
KVS.Accelerator.Common.NotesClientException ---> System.Runtime.InteropServices.COMException: Error HRESULT E_FAIL has been returned from a call to a COM component.
   at KVS.EnterpriseVault.LotusDomino.NSFManager.InitializeNotes(EV_NOTES_INIT_MODE initMode)
   at KVS.Accelerator.Common.NSFFile.InitializeAPI(Boolean initAdditionalThread)
   at KVS.Accelerator.Common.NSFFile..ctor()
   at KVS.Accelerator.Common.DominoStarter.InitalizeDomino()
   --- End of inner exception stack trace ---
   at KVS.Accelerator.Common.DominoStarter.Start()
   at Accelerator.Client.Review.NativeDownloadManager.CreateDominoItem(Int64 itemID, ItemContent itemContent)
   at Accelerator.Client.Review.NativeDownloadManager.DownloadOriginal(Int32 proxyID, ItemIDType itemIDType, Int64 itemID, Int32 attachmentID)
   at Accelerator.Client.Review.NativeDownloadManager.ViewOriginalThread(Object context)

This issue is seen when the following conditions exist:

- The item being previewed is a Domino item and the Notes Client is being used to view the item.
- The Notes Client is installed in multi user mode.
- A supported version of .NET may not be installed.

In order to view the original Domino items from a CA or DA Review using the Notes Client, the following Accelerator Client prerequisites must be in place:

- A supported version of the .NET Framework.
- A supported version of the Notes Client installed in single user mode and initialised. To initialise a Notes Client, open the Client as the Vault Service Account (VSA), connect to a Domino mail server, then close the Client. This creates the necessary data files within the Notes installation folder to allow the Accelerator Client to open the Notes Client to view the items.
- A supported version of the Visual C++ Redistributable Package. If any installed versions of the Microsoft Visual C++ Redistributable packages are not supported or are missing, the error ' You must install the Microsoft Visual C++ Redistributable Package to view Lotus Domino items in their original form ' may be seen.

Note - These prerequisites need to be installed on any computer which needs to have the CA/DA Client installed.

More details on these prerequisites can be found in the applicable Installation Guide under the section titled Prerequisites for ... Accelerator client computers. Once these prerequisites are in place, the error should not be seen and the original Domino items should be successfully viewable in the Notes Client. For the applicable Installation Guide, please refer to the article 'Enterprise Vault Product Documentation the Related Articles section and drill down to the required version and product.

Attempting to view the original item from an Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) Review fails and displays the error listed below. Previewing the item in Review is successful. The Accelerator Client may be installed for a single user or for all users.