Unable to view Advanced tab on the properties of an Enterprise Vault (EV) server from the Vault Administration Console (VAC).
Article ID: 100033977
Updated On:
Description
Error Message
The 'Advanced' tab for the server properties in the (VAC) will show the following:"No settings found"
A dtrace of MMC will show that we immediately enter and exit from populating the section list from the Extended settings list as follows:
197 13:59:27.315 [27524] (mmc) <38952> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success (0)]
198 13:59:27.315 [27524] (mmc) <38952> EV:M CExtendedSettingList::PopulateSectionList() - ReadEntry(...)
199 13:59:27.315 [27524] (mmc) <38952> EV:M CExtendedSettingList::PopulateSectionList() Final hrx = 0x00000000
In a working environment there would be many lines of CExtendedSettingList::PopulateSettingsList indicating that is was reading many values as follows:418 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSectionList() - ReadEntry(...)
419 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() - bsValue =
420 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() Final hrx = 0x00000000
421 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() - bsValue =
422 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() Final hrx = 0x00000000
423 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() - bsValue =
424 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() Final hrx = 0x00000000
425 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() - bsValue =
426 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() Final hrx = 0x00000000
427 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() - bsValue =
428 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() Final hrx = 0x00000000
429 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() - bsValue =
430 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() Final hrx = 0x00000000
431 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() - bsValue =
432 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() Final hrx = 0x00000000
433 13:08:08.237 [740] (mmc) <3204> EV:M CExtendedSettingList::PopulateSettingsList() - bsValue = /enterprisevault/search/indexserversearchservice/
Cause
The cause of this issue is that the root id which is based of the computerentry is missing from SQL. As a result when the MMC process attempts to queries the Advanced settings of a server there are no settings found for that EV server and it results in 'No settings found'.
Resolution
It is recommended to call into Enterprise Vault support in order to assist with resolving this issue.
Issue/Introduction
There are no properties available on the Advanced tab for the properties of an (EV) server when access from the (VAC). Under the Advanced tab 'List Settings from:' will show "No sections found". Additionally, the main view will show "No settings found". As shown in the image below:
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