Workaround

1. Open ev_mail85.ntf or ev_mail9.ntf design in Domino Designer
2. Navigate to Resources \ Images
3. Rename each of the EV image resources as below from the uppercase '.GIF' extension to lowercase '.gif'
   • From:
     • EVArchived.GIF
     • EVArchiveMeNow.GIF
     • EVPArchive.GIF
     • EVPDelete.GIF
     • EVPRestore.GIF
   • To:
     • EVArchived.gif
     • EVArchiveMeNow.gif
     • EVPArchive.gif
     • EVPDelete.gif
     • EVPRestore.gif
4. Close Domino Designer
5. Replace the design for mail files and it should resolve the slow loading.

Within the Inbox, there is a column to display EV related icons for each item (Archived, ArchiveMeNow or Pending Archive, etc.) for the EV custom template. This column contains an IF formula to determine what, if any, icon to display and refers to these icons with the file extension in lowercase (e.g. EVArchived.gif). However the corresponding image resources themselves have been created in the mail file with the file extension in uppercase (e.g. EVArchived.GIF). This discrepancy in the case of the extension seems to cause the slowdown only when loading the Inbox in a multi-language mail file and, as such, appears to be some performance bug within the notes client itself as there are examples of image resources created by IBM themselves within the mail template that employ the file extension in upper case (e.g. Spam_Expand_Collapse.GIF) in the same way that EV icons have.

This issue has been addressed in the following release:

Enterprise Vault 12.2

 

If there are multiple languages (e.g. en, zh-CN, zh-TW, etc.) in the original mail template file (mail85.ntf or mail9.ntf), after running EVInstall.nsf and replacing the design for users mail files with the updated Enterprise Vault (EV) Mail template, it takes a significantly longer time to open the mail files. The issue occurs when the Inbox is loading for any multi-language mail file using a mail template with EV customizations.

JIRA: SDIOCFT-265