Unable to add SMTP resource in existing MSCS (Microsoft Cluster Server) environment.
Article ID: 100034015
Updated On:
Description
Error Message
The d-trace of AdminService process show ‘Entry’ of call ‘CMSCSClusterManager::MakeDependent()’ but there is no 'Exit' call.
EV:L {CMSCSClusterManager::SetRestartThreshold()} (Entry)
EV:L {CMSCSClusterManager::SetRestartThreshold()} (Exit)
EV:L {CMSCSClusterManager::MakeDependent()} (Entry)
The successful configuration shows ‘Entry’ & ‘Exit’ calls in the dtrace, such as below.
EV:L {CMSCSClusterManager::SetRestartThreshold()} (Entry)
EV:L {CMSCSClusterManager::SetRestartThreshold()} (Exit)
EV:L {CMSCSClusterManager::MakeDependent()} (Entry)
EV:L {CMSCSClusterManager::MakeDependent()} (Exit)
For more information about d-trace, please refer Enterprise Vault Documentation
Cause
This usually happens when disk resources are not dependent on the Enterprise Vault Server Instance resource. Making disk resource dependent on EV server instance resource prevents two Enterprise Vault cluster servers from running on the same clustered node in an supported “active/active” configuration.
Please refer “Installation & configuration” guide for more details.
Resolution
PS C:\Users\vsa> Import-Module failoverclusters
PS C:\Users\vsa> Get-ClusterResourceDependencyReport -Group ResourceGroupName|Copy-Item -Destination c:\temp
This will generate a MHT file to show all dependencies list. Note down all disk resource where EV server instance is missing as dependencies, such as below.
'Cluster Disk X' has no required dependencies.
Add EV server instance as a decency as shown below.
Create SMTP task and follow the wizard.
Issue/Introduction
Following lines come in popup error while creating SMTP archiving task in existing MSCS environment.
“Unable to Add the SMTP Archiving task.
Reason: Enterprise Vault cannot add the Enterprise Vault service to the cluster resource group <EV group name>.
Error: The remote procedure call failed.”
