EVDominoExchangeMigration fails to convert items migrated from Domino to Exchange

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Article ID: 100034040

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Updated On:

Description

Error Message

Migration log contains the error message:
A problem occurred processing item '' but moving on to the next item
Dtrace for EVDominoExchangeMigration.exe contains:
 

(EVDominoExchangeMigration)    <2012>    EV:H    CMessageExtractor::ExtractDVSAsMAPIMessage _com_error exception. hr=Unspecified error  (0x80004005)
(EVDominoExchangeMigration)    <2012>    EV:H    {CMessageExtractor::ExtractMsgEx} (Exit) Status: [Unspecified error  (0x80004005)]
(EVDominoExchangeMigration)    <2012>    EV:H    {CSaveset2::ExtractMsgBestBody:#2242} _com_error exception: [Unspecified error  (0x80004005)]
(EVDominoExchangeMigration)    <2012>    EV:H    {CSaveset2::ExtractMsgBestBody} (Exit) Status: [Unspecified error  (0x80004005)]
(EVDominoExchangeMigration)    <2012>    EV:H    {CMigratedMailboxFixer::OpenSaveSetMessageFromShortCut} HRXEX fn trace : Error [0x80004005], [d:\builds\14\ev\v-m-s\sources\source\utilities\evdominoexchangemigration\migratedmailboxfixer.cpp, lines {2211,2232,2234,2239,2249,2252,2255,2276}, built Sep 30 09:38:47 2016].
(EVDominoExchangeMigration)    <2012>    EV:L    {CAutoStorageOnline::~CAutoStorageOnline} (Entry)
(EVDominoExchangeMigration)    <2012>    EV:L    {CQueue::Delete} (Entry)
(EVDominoExchangeMigration)    <2012>    EV:H    {CQueue::Delete} Deleting queue:
(EVDominoExchangeMigration)    <2012>    EV:H    {CQueue::Delete} (Exit) Status: [Exception occurred.  (0x80020009)]
(EVDominoExchangeMigration)    <2012>    EV:H    {CAutoStorageOnline::~CAutoStorageOnline} (Exit) Status: [Exception occurred.  (0x80020009)]
(EVDominoExchangeMigration)    <2012>    EV:L    {CQueue::~CQueue} (Entry)
(EVDominoExchangeMigration)    <2012>    EV:H    {CQueue::~CQueue} (Exit) Status: [Exception occurred.  (0x80020009)]
(EVDominoExchangeMigration)    <2012>    EV:H    {CMigratedMailboxFixer::OpenSaveSetMessageFromShortCut:#2283} caught com error [{CMigratedMailboxFixer::OpenSaveSetMessageFromShortCut} [d:\builds\14\ev\v-m-s\sources\source\utilities\evdominoexchangemigration\migratedmailboxfixer.cpp, lines {2211,2232,2234,2239,2249,2252,2255,2276}, built Sep 30 09:38:47 2016]] [0x80004005]
(EVDominoExchangeMigration)    <2012>    EV:L    CSavesetPersist::ResetStorage LB: 0x308defd8 Stg(LB): 0x2f18ef70 Stg(doc): 0 File: (null)
(EVDominoExchangeMigration)    <2012>    EV:H    {CEVByteStream::Flush} (Exit) Status: [Exception]
(EVDominoExchangeMigration)    <2012>    EV:H    {CMigratedMailboxFixer::RestoreShortcutBody:#2183} Caught com error 0x80004005

Cause

This issue occurs when items are sent internally to the local Domino Domain. The EVDominoExchangeMigrator.exe fails to process items containing multiple types of entries in the 'SenderRecipientXML' stream for the corresponding DVS files.  Thus, internal items do contain both the NOTES email address and the SMTP email address such as: - Test User/Domain Test User/Domain@Domain Test.User@domain.com

Resolution

This issue has been addressed in the following release:

Enterprise Vault 12.2

Issue/Introduction

Migrated items from Domino to Exchange cannot be converted by EVDominoExchangeMigration.exe, the log contains "A problem occurred processing item ' <item subject>' but moving on to the next item" for each migrated items; ultimately after hundreds of failed items the EVDominoExchangeMigration.exe crashes with Event ID 1000.

Additional Information

JIRA: SDIOCFT-231
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