Dell EMC Elastic Cloud Storage (ECS) connection test failed when creating or editing an ECS partition.

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Article ID: 100034101

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Description

Error Message


"Dell EMC Elastic Cloud Storage (ECS) connection test failed. 
 Reason: The device is not ready for use. 
 Check the Enterprise Vault event log on EVServer1.veritas.local for more information"
 

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault
Date:          5/27/2017 10:31:59 PM
Event ID:      28944
Task Category: Storage Management
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EV-EXCH.JDL.Local
Description: The 3rd party storage system application 'Dell EMC Elastic Cloud Storage (ECS) Streamer' has logged the following message:

CStreamerObject::Test method JMC  failed
Reason = 0x800710df bLogError=1


Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault
Date:          5/27/2017 10:31:59 PM
Event ID:      28944
Task Category: Storage Management
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EV-EXCH.JDL.Local
Description:
The 3rd party storage system application 'Dell EMC Elastic Cloud Storage (ECS) Streamer' has logged the following message:
 
CStreamerObject::ConnectivityCheck method JMC  failed
Reason = 0x800710df bLogError=1
 


Dtrace of the 'StorageManagement' process will show the following:

185 22:11:26.432  [2148] (StorageManagement) <6064> EV:M Dell EMC Elastic Cloud Storage (ECS) Streamer: CStreamerObject::ConnectivityCheck JMC bad status returned no more retries
189  22:11:26.463 [2148] (StorageManagement) <6064> EV:M Dell EMC Elastic Cloud Storage (ECS) Streamer: CStreamerObject::ConnectivityCheck Exiting with HRESULT 0x800710df
193  22:11:26.573 [2148] (StorageManagement) <6064> EV:M Dell EMC Elastic Cloud Storage (ECS) Streamer: CStreamerObject::Test Exiting with HRESULT 0x800710df
 

Cause

This issue can occur when either the Access Key or the Secret Key that are configured in the 'Advanced' tab of the partition properties are incorrect. 

Resolution

  • Verify that the Access Key and Secret Key configured in the properties of the partition are correct. 
  • In some cases, the Access Key and or the Secret Key will appear to be correct. However, as these are long strings and generally copied from the EMC (ECS) website, the formatting can be off in some cases. In those cases, it is recommended to copy the Access Key and or the Secret Key to the NotePad in order to correct any formatting problems. 

Issue/Introduction

Test button fails on the partition properties of a Dell EMC Elastic Cloud Storage (ECS) partition.
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