Enterprise Vault (EV) installation process is halted when registering the StorageOnlinsOpns process
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Article ID: 100034217
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Description
Note:- Ensure that there is a valid backup of the registry before any changes are made.
- On the EV server open the registry editor.
- Press F3 to start the Find option.
- Search for the string StorageOnlineOpns.
- The first hit will be within HKCR\AppID\{F019A223-FF92-11D1-8C20-0000F87502DE}.
- Right click on {F019A223-FF92-11D1-8C20-0000F87502DE} and select permissions.
- Check for any Denies for the Vault Service Account.
- If there is a Deny permission set then remove that Deny permission.
- Press F3 again to bring back Find and repeat the search process.
- Perform the same steps until the entire registry has been searched and there are no longer any Denies set.
- Run the Command DCOMCNFG.
- Expand Component Services - Computers - My Computer - DCOM Config.
- Find the DCOM object StorageOnlineOpns.
- Confirm that the options that were previously grayed out are no longer grayed out.
- Attempt to install the EV binaries again.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Cause
This can be caused by a deny permission within the registry. To determine if there is an access issue do the following:
- Run the command DCOMCNFG.
- Expand Component Services - Computers - My Computer - DCOM Config.
- Find the DCOM object StorageOnlineOpns.
- Right click and select Properties.
- If there is an access issue then the options will be grayed out.
- Move onto the solution details.
Issue/Introduction
The installation of the EV binaries fails and the following error is provided in the log:
LaunchReturnErrorLevel Begin "C:\Program Files (x86)\Enterprise Vault\StorageOnlineOpns.exe" /regserver
File Reg Return Code: -2147024891
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