Event ID 4231 occurring every 15 - 30 minutes when using Centera
Article ID: 100034269
Updated On:
Description
Error Message
Type: Information
Date: 6/10/2017
Time: 2:53:00 PM
Event: 4231
Source: Enterprise Vault
Category: Storage File Watch
User: N/A
Computer: EV1.local
Description:
Attempted to stop all active requests in the thread pool (InstanceId = [2]).
Total active requests attempted to be stopped = [20].
v-437-4231
Cause
This occurs when a Centera is used as backend storage for the Vault Store and 10 Consecutive Clips have not been replicated. Below is a sample from a Dtrace of the StorageFileWatch process:
3087295 15:45:39.833 [19384] (StorageFileWatch) <19408> EV:L CCenteraWatchFileStorageAccessor::GetMaxConsecutiveUnreplicatedClips Returning [10]
3169451 15:45:49.693 [19384] (StorageFileWatch) <39176> EV:M CCenteraItemSecuredVerifier::CheckItem Warning: Watch file partition scan will be stopped for following EMC Centera partitionas [10] consecutive clips have not been replicated.|Partition Name = [ENTVLT03 SMTP 1 Ptn1]|VaultStoreEntryId = [19E31AA08F48A13458FF6027AF448A7401210000ENTVLT03].
3169452 15:45:49.693 [19384] (StorageFileWatch) <13608> EV:L {CCenteraItemSecuredVerifier::CheckItem} (Exit)
3169453 15:45:49.693 [19384] (StorageFileWatch) <30752> EV:L EVCommon::EVThreading::CThreadPool::ServiceRequests Information: Executed one more request(cookie = [2326353]). Total active requests now left = [19]
When it reaches this threshold, that particular thread will stop and the process will move on.
3087295 15:45:39.833 [19384] (StorageFileWatch) <19408> EV:L CCenteraWatchFileStorageAccessor::GetMaxConsecutiveUnreplicatedClips Returning [10]
3169451 15:45:49.693 [19384] (StorageFileWatch) <39176> EV:M CCenteraItemSecuredVerifier::CheckItem Warning: Watch file partition scan will be stopped for following EMC Centera partitionas [10] consecutive clips have not been replicated.|Partition Name = [ENTVLT03 SMTP 1 Ptn1]|VaultStoreEntryId = [19E31AA08F48A13458FF6027AF448A7401210000ENTVLT03].
3169452 15:45:49.693 [19384] (StorageFileWatch) <13608> EV:L {CCenteraItemSecuredVerifier::CheckItem} (Exit)
3169453 15:45:49.693 [19384] (StorageFileWatch) <30752> EV:L EVCommon::EVThreading::CThreadPool::ServiceRequests Information: Executed one more request(cookie = [2326353]). Total active requests now left = [19]
When it reaches this threshold, that particular thread will stop and the process will move on.
Resolution
The event is simply informational and typically there is no issue with the process unless there are other warnings or errors related to the StorageFileWatch process.
To confirm replication delays, the storage team managing the Centera can provide additional information.
To confirm replication delays, the storage team managing the Centera can provide additional information.
Issue/Introduction
Event ID 4231 as seen below occurring every 15 - 30 minutes
Additional Information
UMI: v-437-4231
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