Message Formatting Lost When HTML Message Dropped Into Mailbox
Article ID: 100034329
Updated On:
Cause
Outlook is changing the HTML source code when the message comes into the user mailbox. If this occurs when the message is coming from Enterprise Vault the customer will think we are the cause of the problem.
Resolution
1. Go to Microsoft Outlook
2. Choose File from the menu
3. Choose Options and a dialog window will appear
4. Select Mail
5. Scroll down near the bottom to the section called Message format
6. Uncheck the box next to Reduce message size by removing format information not necessary to display the message
7. Restart Outlook for the new setting to take affect
Now when you drag a message sample that has had the issue to the user's mailbox it should open normally. If still not working as the customer would expect then maybe the issue is a different issue and the customer should engage Microsoft to better understand the issue.
2. Choose File from the menu
3. Choose Options and a dialog window will appear
4. Select Mail
5. Scroll down near the bottom to the section called Message format
6. Uncheck the box next to Reduce message size by removing format information not necessary to display the message
7. Restart Outlook for the new setting to take affect
Now when you drag a message sample that has had the issue to the user's mailbox it should open normally. If still not working as the customer would expect then maybe the issue is a different issue and the customer should engage Microsoft to better understand the issue.
Issue/Introduction
This problem could occur with several types of formatting. For simplicity the focus of the article will be on paragraphing/spacing. You have an HTML type message saved as .msg file. When opening the message by double clicking you see the following example in the message body:
Hello Test User,
This is a test message body to demonstrate how formatting is being changed by Outlook when HTML message contains in html code and in Outlook Options Mail Message format has Reduce message size by removing format information not necessary to display the message checked.
This is example paragraph 2.
Paragraph 3 Title
Should be no spacing for this line.
Should be no spacing for this line.
Should be no spacing for this line.
Should be no spacing for this line.
This is a new paragraph.
Sincerely,
This is a test message body to demonstrate how formatting is being changed by Outlook when HTML message contains in html code and in Outlook Options Mail Message format has Reduce message size by removing format information not necessary to display the message checked.
This is example paragraph 2.
Paragraph 3 Title
Should be no spacing for this line.
Should be no spacing for this line.
Should be no spacing for this line.
Should be no spacing for this line.
This is a new paragraph.
Sincerely,
Test User
But when you drag and drop the message to a user mailbox and the preview or open the message it now looks like the following with lines compressed together:
Hello Test User,
This is a test message body to demonstrate how formatting is being changed by Outlook when HTML message contains in html code and in Outlook Options Mail Message format has Reduce message size by removing format information not necessary to display the message checked.
This is example paragraph 2.
Paragraph 3 Title
Should be no spacing for this line.
Should be no spacing for this line.
Should be no spacing for this line.
Should be no spacing for this line.
This is a new paragraph.
Sincerely,
But when you drag and drop the message to a user mailbox and the preview or open the message it now looks like the following with lines compressed together:
Hello Test User,
This is a test message body to demonstrate how formatting is being changed by Outlook when HTML message contains in html code and in Outlook Options Mail Message format has Reduce message size by removing format information not necessary to display the message checked.
This is example paragraph 2.
Paragraph 3 Title
Should be no spacing for this line.
Should be no spacing for this line.
Should be no spacing for this line.
Should be no spacing for this line.
This is a new paragraph.
Sincerely,
Test User
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