Event ID 1309 may occur when attempting to connect to the FSAReporting.asmx page
Article ID: 100034391
Updated On:
Description
Error Message
Log Name: Application
Source: ASP.NET 4.0.30319.0
Event ID: 1309
Task Category: Web Event
Level: Warning
Computer: EV.EVLab.Local
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Application information:
Application domain: /LM/W3SVC/1/ROOT/FSAReporting-1-131478810644906341
Trust level: Full
Application Virtual Path: /FSAReporting
Application Path: C:\Program Files (x86)\Enterprise Vault\FSAReporting\
Machine name: EV
Process information:
Process ID: 18448
Process name: w3wp.exe
Account name: NT AUTHORITY\SYSTEM
Exception information:
Exception type: InvalidOperationException
Exception message: Request format is unrecognized.
When attempting to access the page locally, such as http://<servername>/FSAReporting/FSAReporting.asmx on the EV server, the following is seen:
Server Error in '/FSAReporting' Application.
Request format is unrecognized
Cause
This issue is caused if the Documentation attribute is not being added under protocols in the web.config file.
Resolution
Modify the web.config file to add the Documentation attribute.
1. On the Enterprise Vault (EV) server, open Notepad as Administrator.
2. Select File > Open and select
3. Modify the following section:
TO:
4. Save the file and perform an iisreset on the EV server.
The 1309 event ID should no longer occur and the http://<servername>/FSAReporting/FSAReporting.asmx page should open properly on the EV server.
Issue/Introduction
