Event 3475: One or more errors occurred during the creation of a profile to connect to an Exchange Server
Article ID: 100034396
Updated On:
Description
Error Message
One or more errors occurred during the creation of a profile to connect to an Exchange Server.
Targeted Exchange Server: Veritas101
Mailbox: SMTP:Veritas101@veritas.com
ConfigureMsgService failed with the following errors:
Out of memory error has occurred for the following connection points:
Veritas001@veritas.com
Veritas101
This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
V-437-3475
Cause
It is possible that the messages in the Journal Inbox are missing their P2 attachment. See Dtrace excerpts below:
{CEVExchangeItem::DoInitialise:#450} Error - Unexpected number of attachments found (expecting 1-2) count:[0]
{AgentMessageDispenser::ProcessActivateObjectFailure:#1139} A queued operation exceeded the retry count and has been discarded. |Processing a single Exchange message. Message title: [MCAFEE E-MAIL SCAN ALERT!~[SUSPECT FILE EXTENSION] ], user mbx: ], Vault: [].|Exchange server: [], archive: [], retention category: [], transaction ID: [B12F9E19C65585AA0DB9AAE482424991], priority: [True], retry count: [3], re-archive: [True], indexed property set: [], entry id size: [70].|Error: [0x80070057], |Description:
Note: These items are corrupted in Exchange. Once the emails are identified MFCMAPI can be utilized to validate the attachment count based on the attachment table
{CEVExchangeItem::DoInitialise:#450} Error - Unexpected number of attachments found (expecting 1-2) count:[0]
{AgentMessageDispenser::ProcessActivateObjectFailure:#1139} A queued operation exceeded the retry count and has been discarded. |Processing a single Exchange message. Message title: [MCAFEE E-MAIL SCAN ALERT!~[SUSPECT FILE EXTENSION] ], user mbx: ], Vault: [].|Exchange server: [], archive: [], retention category: [], transaction ID: [B12F9E19C65585AA0DB9AAE482424991], priority: [True], retry count: [3], re-archive: [True], indexed property set: [], entry id size: [70].|Error: [0x80070057], |Description:
Note: These items are corrupted in Exchange. Once the emails are identified MFCMAPI can be utilized to validate the attachment count based on the attachment table
Resolution
Delete or move the affected emails to another location in which the Journal Task will not attempt to process them.
Issue/Introduction
The Journal Mailbox has a backlog of messages held in its inbox, and Journal Manager is generating Event ID: 3475
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